Customer Service Representatives communicate with customers and are often the voice of their company in that role. They field inbound and outbound calls, help answer questions and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction.

Responsibilities and Duties

Answer incoming and outgoing calls promptly from customers with inquiries on product orders
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Acknowledging and resolving customer complaints
Knowing the products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensure customer satisfaction and provide professional customer support

Candidate Requirements

University/college degree is an asset but not required
Familiarity with office software and phone systems is a plus
Previous experience, especially in a particular industry, preferred
Ability to stay calm when customers are stressed or upset.
Excellent English communication skills - both written and verbal
Ability to multitask, prioritize and manage time effectively

Why work with Delonix Marketing Corporation?

Competitive salary package
DAYTIME shifts, NO GRAVEYARD, and no rotating schedules
FIXED weekends off
Added to company HMO after 1 month
Life Insurance, Accident Insurance
Savings & Retirement Fund
Leave Entitlements

CEBU

Customer Service Representatives | Dayshift Account

₱20,000 - 25,000 per month

1 Year or Less

With Business Certificates

Established in 2012

5F Tech Tower, Sumilon Cr., Camiguin Rd., Cebu Business Park, Luz, Cebu City, Cebu

Total vacancies for this job title: 10

Posted On: August 27, 2021

Job ID: 387518

Applications for this jobs are now closed.