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Client Success Champion
₱40,000 - 50,000 per month
1 Year or Less
Open to Work From Home
Valhalla Online Services Incorporated
With Business Certificates
Established in 2018
Kasambagan, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: September 14, 2021
Job ID: 387325
We have an exciting opportunity for a Client Success Champion Developer working Day Shift from home (60% WFH even after quarantine)
When you Join Valhalla, you'll enjoy the following benefits:
Highly competitive salary paid 2 times per month (on time)
HMO after 6 months
Profit-sharing bonus pool share every quarter
Annual salary reviews and increases
Free food and coffee
Team building and company outings
Laid-back, relaxed and fun environment with a mix of office and WFH
Fun projects that provide learning
Access to books and courses to help you learn anything you want
Unlimited access to Gym, Sauna, and Pool
Toastmasters subsidy (3k every 6 months)
Paid Leave Program
Are you eager to keep learning new skills?
Do you value self-growth and development?
Do you enjoy a flexible work schedule and a fun culture?
Are you self-responsible and someone who honors your commitments?
If the answer is YES, then we need someone like YOU!
We are looking for Client Success Champion
You live in Cebu or willing to relocate to Cebu, or if relocation is not possible:
Willing to come here to Cebu for the mandatory mid-year and end year gathering
Willing to come to Cebu on a regular occasion such as monthly or quarterly based on project specifics
You love coding
You love learning and you are always working hard on making yourself better
You like helping others
You work hard to do great work, but you are also willing to make mistakes
Skills and Experience Requirements:
You love working with people and taking care of relationships
International level communication is a must (a genuine interest in serving, taking care of clients relationships, concierge-type personality, important)
You love to read and learn
You are self-responsible and extremely reliable with solid personal routine habits (you use a calendar or productivity tool as a habit of your own time well)
You are a proactive communicator.
You are good at getting conversations back on track if needed.
You have good habits of organizing your time and task, and you are an organized thinker & communicator
You are very confident and comfortable speaking with senior leaders at an international level
You are prepared before each meeting. Aware of the goal you want out of the meeting
You are a creative problem solver
Ability to manage tasks and (almost) never drop balls (should be able to come up with a tangible system to prove it)
Roles and Responsibilities:
Act as a coordinator between clients, channel partners, and our delivery team
Taking ownership of key partner relationships. Making the clients feel comfortable and secure that the next steps have been identified (with a promised date)
Developing genuine, long-term relationships with key stakeholders and clients
Establishing trust and rapport with clients to identify new business opportunities and get referrals
Supporting partners by managing the sales process, collaborating with the sales team, operations, and partner stakeholders
Making sure clients get what they need when they need it. If it's a future date, make sure they know when and what to expect.
Every commitment made should be fulfilled. In case you need more time or a change of plan, proactively communicate it to the parties involved (including the clear goal and deadline)
Lending your creativity in improving processes within the company, helping to document and train others to use processes
Helping to evolve and improve service offerings and the ways we present them to partners
Supporting Head of Growth in strategic projects in collaboration with partner companies
Salary Range is: Php 20,000 - 35,000 per month (depending on experience)
Valhalla is a tribe of like-minded people who like to solve problems with technology. We are people who believe that we can use technology and businesses to solve human problems but only if we prioritize humans!
We have built a culture we are very proud of by attracting people who share our hierarchy of values. We all live by similar values; especially these 4:
We all are obsessed with endless learning, growth and personal improvement and we take personal ownership of it
Self Awareness -
We are each committed to self-reflection, asking better questions, and a belief + desire to improv
Comradery & Fellowship
We all thrive best when we are surrounded by people who share our values and who have our backs.
We each IDENTIFY as people who simply SAY what we do, and DO what we say.
Company Website: https://www.valhalla.team/
Company Facebook Page: https://www.facebook.com/ValhallaOnlineServices/
Why join us:
If you want to continue to make progress in life by learning, getting new experiences and being around highly knowledgeable, helpful people, this is the place for you.
We are a human-centric tribe of people highly committed to solving problems for other humans through business and innovation. However, it is our tribe that we focus on first and foremost as we can solve many more problems in amazing ways with happy, healthy people who are always learning and growing.
How to Apply