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Family Support Manager

Managerial / Supervisory

YourMembership Philippines

With Business Certificates
Established in 1998
51-200 Employees
7/F Cebu IT Tower 1, Cebu Business Park, Luz, Cebu City, Cebu
Posted On: September 14, 2021
Job ID: 386968

Details

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!
 
Community Brands K-12 is a family of dedicated, education-focused software and service companies working closely with more than 4,000 schools to help them thrive in today’s diverse education environment. We are passionate about education technology, and believe by working together, we can deliver the best solutions for our schools.
 
As part of our continuous growth, we are seeking for a FAMILY SUPPORT MANAGER who is responsible in managing a team or unit of customer service representatives and ensures service levels are met or exceeded.
 
DUTIES AND RESPONSIBILITIES
  • Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction
  • Manages subordinate staff in the day-to-day performance of their jobs
  • Ensures that project/department milestones/goals are met and adhering to approved budgets
  • Has full authority for personnel actions
  • Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process
  • Make recommendations for changes to products or services based on customer feedback and requests
  • To coordinate all parent support representatives and serve as a resource for scheduling and workflow management
  • Consult with Quality Control and Training Department on communicating correct procedures
  • Manage Family Support schedule and daily workflow, approve PTO, and make any necessary adjustments to existing Family Support staff members in HRIS
  • Be available to hear any concerns regarding the work environment or structure from the Advisors 
  • Conduct Annual and Quarterly review meetings with all members of Family Support department 
  • Proactively address any perceived difficulties regarding family support and the TADS system 
  • Maintain relationship with Temp Agency and facilitate the flux of temps during FA/TM busy seasons  
  • Suggest improvements to the Operations Director and Development Liaison to the TADS product line, especially as it pertains to our ability to serve our client base 
  • Keep track of employee development and address any issues with the employee as needed
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
  • College Degree preferred or has completed 2 years in college
  • Extensive knowledge of department processes
  • Requires 5 years of experience in the related area as an individual contributor
  • Required 3 to 5 years supervisory experience
  • A high level of interpersonal skills with the to motivate or influence
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications
  • Excellent verbal and written communication, organization and follow up skills
  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
  • Ability to manage from the big picture as well as dig into the details when needed
  • Proven ability to handle multiple tasks with minimal supervision
  • Ability to work effectively within a fast-paced, deadline-driven environment
  • Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
Good People, Doing Good Things
 
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!
 
At Community Brands, a great company awaits you...
  • Market-Competitive Compensation
  • Generous Allowances and Benefits
  • Quarterly Performance Bonus
  • Flexible Planned Paid Time Off
  • Annual Leave Credit Conversion
  • Medical Insurance
  • Dependents' HMO Coverage
  • Dental Coverage
  • Comprehensive Life Insurance
  • Casual Environment
  • Purpose Driven Culture
  • Work-life Balance
  • Passionate about Community Involvement
  • Equal Opportunity Employer
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