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Team Leader for Insurance Account l Can Start Asap!

5+ Years
With Business Certificates
Established in 1999
5001-10,000 Employees
11th Floor, 2Quad Bldg. Cardinal Rosales Ave. Cor. Sumilon St. Cebu Business Park, Luz, Cebu City, Cebu
Posted On: September 15, 2021
Job ID: 386632


EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centers that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

We are urgently hiring for


Under the direction of the Lead Assistant Manager, this role is primarily responsible for contributing to improve service delivery, administration of HR programs, aligning HR strategy and people strategies with business strategies, translating business needs to solutions. This job also entails working with the business in motivating its employees to increase productivity and attain effective work processes.
  • Incorporate industry best practices and apply knowledge of  organizational and business dynamics to advance effectiveness in performance
  • Responsible for the development and delivery of organization effectiveness solutions. Potential areas of focus include, but are not limited to, team development, performance management, competency development, 360 feedback  systems, career-path, employee relations issues, salary competitiveness, retention, employee survey, employee     engagement and incentive  management.
  • Responsible for the facilitation of the Performance Management processes which include the  administration of  succession/key talent planning and the annual compensation and incentive  plan manage the day-to-day operations; partner with enabling functions 
  • Quality and accuracy of deliverables
  • Efficiency and effectiveness (result-orientation)
  • Training delivery
  • Adherence to internal standards
  • Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
  • Employee satisfaction, people development and morale
  • Good performance on any other function that may occur from time to time or as directed by the Supervisor
  • Builds and maintains atmosphere where coaching, counseling, and feedback are considered essential for better performance
  • Risk recognition, assessment, analyses, management and mitigation
  • Robust understanding of BPO and client processes while suggesting an optimum solution for the client
  • Demonstration of in-depth knowledge and application of  various methodologies
  • Technical Skills
  • Above average  knowledge of MS Office applications like – PowerPoint, MS Word and MS Excel
  • Internet usage and email access
  • Basic knowledge in forecasting and scheduling
  • Contact center management
  • Project management
  • Process Specific Skills
  • Knowledge of the Healthcare Insurance and Medical Services business in various industry domains
  • Soft Skills (Minimum)
  • Above average verbal and written communication skills
  • Above average presentation skills
  • Flexibility and urgency to handle pressure
  • Team work/ Self-sufficiency / Adaptability
  • Self-disciplined and results oriented
  • Data gathering ability/ Keen eye for detail
  • Analytical skills
  • Operational planning and process management
  • Ability to multi task
  • Ability to approach problems logically
  • Interpersonal Skills
  • Customer Service Focus
  • Coaching and mentoring skills
  • Basic domain knowledge
  • Financial management
  • EXL basic measurement: PEI, MEI, and the likes
  • Minimum of 4 years college education
  • Domain related training background
  • Total work experience should be a minimum of 2 years in the contact center operations with leadership background

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