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CSR for UK Mid-shift Account
High School Graduates are Welcome
With Business Certificates
Established in 2001
IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: Over 10
This is An URGENT Job Vacancy
Posted On: September 27, 2021
Job ID: 386485
CSR FOR UK MID-SHIFT ACCOUNT
This role responds to customer queries and provides resolution, support and assistance to the customers pertaining to existing/new queries on services provided by the client.
An Associate plays an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.
Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and correct information about the query to the customer and works towards meeting the daily targets.
Update and processes information accurately into the system(s)
Ability to multi-task (using different tools, toggle between pages & handling the call, typing, etc.)
Resolve Customer problems in a timely manner
Take Ownership & Deliver on Customer commitments
Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact,
Clear Communication - during all conversations with Customers, uses simple English or other regional languages, that delivers information and solutions in an easy manner
Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration.
Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments
Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group
Knowledge and Skills
Good spoken English
Computer literate e.g. Word, Internet Explorer
Professional & Courteous in mannerisms
Good comprehension skills
Ability to liaise with customers at all levels
Education / Qualifications: Graduate / Fresher / Undergraduate / High or Sr. High School Graduate (with or without work experience).
Project-based employment/ Seasonal