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Workforce Management Supervisor

Managerial / Supervisory
High School Graduates are Welcome
With Business Certificates
Established in 1989
5001-10,000 Employees
16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Apas, Cebu City, Cebu
Total vacancies for this job title: Over 20
Posted On: September 20, 2021
Job ID: 386087


Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

  • Responsible for coordinating and guiding teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details
  • Aware of the financial situation  of the account being  handled and needs to drive profitability by resource optimization and cost reduction  in collaboration with Operations and other departments
  • Drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
  • Increase employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis
  • Manages internal and external audit with processes and controls
  • Responsible for the development of resources under his/her span
  • Graduate of any Bachelor's degree
  • Must have at least 7 years of experience in Workforce Management
  • Must have at least 3 years experience as Workforce Management Team Lead
  • Strong Knowledge on Workforce Tools ( e.g. IEX, EWFM, Blue Pumpkin, Genesys) and WFM concepts
  • Strong technical documentation , arithmetic , analytical, problem solving and presentation skills
  • Proven experience consulting with all levels of management, peers, and teams
  • Willing to work in Accenture Cebu
  • Willing to go back on-site once recalled
Why join Accenture?
  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
*Terms and conditions apply

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