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Work From Home Trainer for Training and Development

2 to 4 Years
Open to Work From Home

OfficePartners 360, Inc.

Established in 2016
51-200 Employees
Work From Home, Cebu
Total vacancies for this job title: 5
Posted On: August 25, 2021
Job ID: 385932

Details

TRAINER
 
Job Specialization: Training and Development
 
Job Posting: External
 
The Trainer will support the delivery of client-focused training to address the new hire, product update, and continuing education requirement in support of the line business. The Trainer will be under the guidance and supervision of the T&D Management.
 
CORE RESPONSIBILITIES
· Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.
· Conducts training classes, which include content about the job, the Company, and different client programs.
· Conduct Pre & Post assessment to identify any red flags.
· Provide performance feedback to class participants; responsible for the professional development of the customer service and support staff.
· Communicates with various departments within the organization, including resource planning, human resources, and quality.
· Assists Operations with understanding agent opportunities and updating training programs to meet those needs.
· Must have initiative and good presentation skills.
· Must be organized, accurate, thorough and is able to respond well to management direction.
· Must be knowledgeable in adjusting the teaching methods according to the trainees’ personalities.
· Experience in Training/Teaching is a big advantage.
· Accomplishes accurate training reports.
· Provides Training Needs Analysis.
· Helps in creating training modules/curriculum other tasks that may be required/assigned by the manager as required by the business
· Facilitate classroom and virtual training classes
 
CANDIDATE PROFILE
· Excellent English communication skills, both verbal and written; with a firm foundation on English grammar and composition and with strong public speaking ability.
· Strong presentation and facilitation skills.
· Excellent Organizational and planning skills.
· Proficient in Microsoft Office applications with excellent computer skills.
· Analytic and Results Oriented.
· Good understanding of Group Dynamics (diversity).
· Amenable to Shifting Schedule and extended periods.
· Ability to perform efficiently in a stressful and fast-paced environment.
· Highly developed interpersonal skills.
· Ability to handle conflicts and accept constructive feedback.
 
REQUIREMENTS
1. Applicant Questionnaire
2. Updated CV
3. Letter of Intent
 
Applicant Questionnaire:
  • Why are you interested in this position?
  • What knowledge, skills and abilities can you bring to this position?
  • What relevant experience do you have for this position?
  • What is the most important goal of the team?
REQUIREMENTS FOR WORK FROM HOME SET-UP
· Must have Dual HD monitor
· Must have at least 8GB RAM
· I5 / Ryzen 5 or equivalent processors
· Noise Cancelling Headset
· Stable internet connection with at least 20Mbps (must provide screenshot of speed test)
· Back-Up Internet Connection
 
Enjoy these awesome benefits when you join us as a Customer Care Specialist:

• HMO Benefits after 6 months
• Meal and Transportation allowance
• Vacation entitlement upon hire
• Career Advancement opportunity 
• Competitive salary
• Monthly performance incentives
• Allowances
• And Many More!
Applications for this jobs are now closed.
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