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Global Communications Trainer

1 Year or Less
With Business Certificates
Established in 2002
1001-5000 Employees
JY Square IT Center 1 & 3 Salinas Drive, Lahug, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 24, 2021
Job ID: 385731


Is currently looking for
  • Effectively and efficiently facilitate Global Communications classes using the approved curriculum
  • Conduct workshops and/or verbal assessments (on-site or off-site) to identify potential trainees and correctly identify their profiles
  • Effectively moderate Global English Assessment
  • Effectively and efficiently facilitate Global Communications Workshops based on LEAP curriculum
  • Regularly attend GCT-specific calibration sessions in order to standardize the process of evaluating knowledge, skills and behaviors of GCT trainees
  • Complete or adhere to administrative tasks vital to the accomplishment of departmental or non-departmental processes
  • Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions
  • Collaborate with internal and external customer to achieve departmental goals
  • Identify and collate trainees and/or employees' strengths and areas of opportunity in a development plan
  • Conduct weekly feedback sessions to impart communication and behavioral gaps
  • Conduct GCT certifications effectively and efficiently in order to fulfill operational needs by providing ready-to-hire trainees
  • Perform ad hoc tasks to support departmental needs and functions
  • 2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience
  • Excellent Verbal and Written Communication Skills
  • Basic or intermediate Training and Facilitation Skills
  • Strong organizational, interpersonal and consultative skills
  • Proficient in creating reports and in using MS Office
  • Must be willing to work flexible schedules (including weekends and holidays)
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