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Team Leader/Assistant Managers for Contact Center Operations

₱40,000 - 60,000 per month
2 to 4 Years
With Business Certificates
Established in 2018
1001-5000 Employees
San Antonio, Ortigas Center, San Antonio, Pasig, Metro Manila
Total vacancies for this job title: 10
Posted On: July 22, 2021
Job ID: 385244

Details

TEAM LEADER/ASSISTANT MANAGERS FOR CONTACT CENTER OPERATIONS
 
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Responsible for providing oversight for customer service service staff and for establishing departmental policies and procedures.
 
Primary duties may include, but are not limited to:
  • Directs implementation and administration of benefit programs.
  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business. Hires, trains, coaches, counsels, and evaluates performance of direct reports; 
Qualifications:
  • Graduate of a Bachelor's / College Degree in any field with at least 1 year of similar work related experience or at least 2 years in college with at least 2 years of simlar work related experience required.
  • Willing to work at BGC Taguig OR Ortigas Center, Pasig City, in shifting schedules. Most lines of business function on US time zones (locally, night shift schedule).