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Cloud Operations Engineer

2 to 4 Years
With Business Certificates
Established in 2016
2-10 Employees
Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 9, 2021
Job ID: 385042


RIGHTRecruit Corporation, an affiliate company of StaffRIGHT Solutions Inc., is the leading outsourced recruitment, training and consulting solutions provider for the call center industry today. With over 20 years of global contact center experience, we are committed to provide you with the right job tailored to your needs and qualifications. Our growing list of top local and international call centers ensures you of the best career options in the industry.
Minimum Requirements:
  • Education - college degree graduate
  • Work Experience - 3 years experience preferably in a digital services or e-commerce company
  • Excellent communication skills
  • This is a work on site position and is a 24/7 support. You must be flexible to work in any schedule.
  • Work location is in Cebu Business Park
Technical skills:
  • Strong experience in Incident & Event Management (NOC, App Support)
  • Experience with support and troubleshooting of 24x7 high volume transactional Web applications,
  • Knowledge of Windows and Linux systems
  • Experience of Cloud infrastructure and platform services,  (we run on AWS and Azure)
  • One of those :  Inter-system, microservices and message bus technologies
  • APM systems such as Dynatrace, AppDynamics and/or New Relic
  • Alerting tool as PagerDuty
  • Experience in Scripting languages such as Python, Bash and PowerShell
  • Monitor our Production systems and react to alerts swiftly.
  • Ensure 24x7 availability of our product platform working with the Tech teams
  • Participate in the development of our monitoring & alerting strategies with the DevOps team across multiple cloud environments, in particular AWS, using advanced monitoring tools like AppDynamics
  • Manage incidents, categorization, triage, resolution and escalation
  • Communicate appropriately with our business stakeholders on incidents (Customer Service)
  • Participate in an oncall/shift rota
  • Implement automation with our DevOps team in order to work more effectively and efficiently
  • Perform various Technical Operations in collaboration with the DevOps and Infrastructure teams (patching, log management, space management)
  • Develop various technical runbooks in collaboration with other tech teams.
  • Participate in the continuous improvements of our operational processes (Incident, Problems, Change)
  • Provide input in Post Incident Review / Post Mortem and take initiative in order to prevent and reduce incidents
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