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Amazon is looking for a HOME-BASED Virtual Customer Service Associate!

No Experience
High School Graduates are Welcome
Open to Work From Home
With Business Certificates
Established in 1995
1001-5000 Employees
15th Floor PhilAm Life Center, Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: Over 10
This is An URGENT Job Vacancy
Posted On: July 19, 2021
Job ID: 384952

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Job Description:


An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.  


Customer Service Associate- VCS- Philippines: 


Virtual Customer Service (VCS) - It is a 'Work from Home' model for Philippines CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and "work-like" environment at home location so that associates can deliver their best in terms of productivity and quality. 



  • No experience required for - SHS Graduate, College Graduate, Completed 2 years in college

  • 1 year customer service experience required for HS Graduate (old curriculum), Less than 2 years in college, ALS Graduate

  • Internet Speed minimum requirement is 10 Mbps upload and 5 mbps download

  • Fiber/DSL internet, wired and dedicated line required

  • Should have a dedicated workspace

  • Residing in Cebu, Mandaue, Lapu-Lapu, Talisay, Naga Minglanilla, Consolacion, Liloan, Cordova and Toledo

Communication Skills:

  • Excellent communication skills (written and verbal)

  • Ability to communicate correctly and clearly with all customers

  • Good comprehension skills - ability to clearly understand and state the issues customers present

  • Ability to concentrate - follow customers issues without distraction to resolution

  • Good composition skills - ability to compose a grammatically correct, concise, and accurate written response

Computer Knowledge/Skills:

  • Ability to use a desktop computer system

  • Excellent typing skills

  • Demonstrates an ability to successfully navigate websites

  • Ability to successfully adapt to changes in the work environment

Additional Information:

  • Applicants who will pass are for pooling.

How to Apply

  • Click Search
  • Filter to Philippines
  • Select Virtual Customer Service Associate-Seasonal
  • Click Apply
  • Get started!
You can also send your resume and application letter to the following address:
Amazon Operation Services Philippines, Inc.
15th Floor PhilAm Life Center
Cebu Business Park Cebu City
or send an email to


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