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PhRN (With BPO Training background)

1 Year or Less
With Business Certificates
Established in 2005
5001-10,000 Employees
Skyrise Alpha Bldg., Cebu Business Park, Hipodromo, Cebu City, Cebu
Total vacancies for this job title: 5
Posted On: July 16, 2021
Job ID: 384851


Job Track Description:
  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.
General Profile:
  • Performs routine assignments.
  • Develops skills by performing structured work assignments.
  • Uses existing procedures to solve routine or standard problems.
  • Receives instruction, guidance, and direction from others.
Functional Knowledge:
  • Requires conceptual expertise of theories, practices, and procedures. 
Business Expertise:
  • Applies knowledge of business learned through prior experience eor education.
  • Has limited impact on own work team.
  • Follows standardized procedures and practices to achieve objectives and meet deadlines.
  • No supervisory responsibilities.
  • Responsible for developing technical contributions.
Problem Solving
  • Uses existing procedures to solve standard problems.
  • Examines information and standard practices to make judgments.
Interpersonal Skills:
  • Ability to articulate difficult or sensitive information.
  • Asks questions and checks for understanding.
Responsibility Statements:
  • Conducts training classes on features and operations of products and technology, client tools and processes, including intermediate soft skills.
  • Sets priorities by identifying training needs or gaps.
  • Responsible for the design and update of intermediate level training materials and courses based on client or internal needs.
  • Organizes training content in a clear sequence for delivery.
  • Works with subject matter experts to keep content current and effective.
  • Reviews and prepares training resources and materials, to deliver classes.
  • Analyzes training feedback from participants.
  • Conducts "train the trainers" sessions, as necessary.
  • Analyzes, produces,and distributes training reports.
  • Guides other trainers and assigns tasks.
  • Responsible for creating online courses in the LMS (Learning Management System).
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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