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Communications Coach

2 to 4 Years
With Business Certificates
Established in 1989
5001-10,000 Employees
16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
Total vacancies for this job title: Over 20
Posted On: July 15, 2021
Job ID: 384818


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Overall Purpose:

The Communications Coach is responsible for the design, development, and delivery of various capability development programs in the BPO workforce; primarily focusing on communication, professional development, delivery skills, and leadership skills.

1. Training Needs Analysis
  • Work with the operations, training, and quality teams to identify performance gaps related to communication skills
  • Analyze performance gaps and provide recommendations to meet target metrics
2. Training Design and Development
  • Identify key effectiveness measures prior to content development.
  • Responsible for content research, outline creation, development of training evaluation measures, training materials creation, knowledge assessment
3. Training Delivery and Communications Skills Coaching
  • Deliver Capability Development programs
  • Facilitate all required training programs 
  • Provide floor support and communication coaching to all employees including leadership and support
  • Develop communication assessment tools in line with project’s goals and metrics
  • Proactively develop activities or modules to supplement existing programs or initiatives
  • Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting
4. Training Evaluation and Reporting
  • Gather data from operations to measure training program effectiveness
  • Prepare training reports like training effectiveness measures, training completion reports, etc.
  • Analyze training effectiveness scores and propose improvement initiatives
  • Bachelor's degree holder
  • Must have at least 1 – 2 years of training, teaching or communication skills coaching experience
  • Must have at least 2 years of work experience in the Contact Center /BPO industry
  • Instructional Design or Content Development skills/experience is an advantage
  • Excellent Training Delivery and Classroom Management and Coaching & Mentoring skills
  • Knowledge of Adult Learning Principles
  • Excellent written and verbal communication skills in English is required
  • Experience in working with online learning management systems and conducting training virtually via virtual training such as but not limited to MS Teams
  • Willing to work on different time zones and as needed, overtime hours (i.e., night shift)
  • Must be able to travel and work in various locations determined at the discretion of project leadership
  • Willing to go back on-site once recalled
Why Join Accenture?
  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
*Terms and conditions apply

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