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Team Leader for a Dayshift Australian BPO Company | 10K Sign-on Bonus + Fixed Weekends Off!

2 to 4 Years
With Business Certificates
Established in 2012
201-500 Employees
5th Floor Tech Tower Sumilon Corner, Camiguin Road, Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: July 22, 2021
Job ID: 384782


Team Leader for a Dayshift Australian BPO Company | 10K Sign-on Bonus + Fixed Weekends Off!
The Team Leader will be responsible for managing and building good relationships with clients and their staff to ensure business success. Client Success Manager is expected to be detail-oriented and has had experience in being an Operations Manager or a Senior Team Leader with a proven ability to operate successfully in a client-facing environment and with experience in team management and client services management in a low-headcount scenario. This is for a DAYSHIFT Australian account - Saturdays and Sundays off!
  • Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries
  • Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met
  • Communicate and collaborate with the Management, and Support departments to improve performance and processes
  • Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
  • Distribute performance reports and updates to clients on the progress/issues of their staff/teams
  • Bridge any awareness and knowledge gap of all the parties involved
  • Review, implement and manage the key performance indicators to ensure business growth
  • Take corrective actions necessary to make sure that the plans and goals remain on track
  • Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client's expectations and financial obligations
  • Work with the Management to develop, implement, and manage staff career development plans
  • Assist with recruitment, including interview and calibration sessions (as needed)
  • Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns
  • Keep track of all employees out of office - planned and unplanned leaves
  • Manage and deliver other ad hoc responsibilities as assigned from time to time
Qualifications & Requirements:
  • Proven 2+ years of experience as a Client Services Specialist/Manager, Assistant Operations Manager, or a Senior Team Leader in a BPO setting or any similar roles
  • Excellent verbal and written English Communication Skills
  • Able to build strong relationships - both internal and external
  • Proven excellent coaching skills
  • Satisfactory Reporting and Analytics skills
  • Basic knowledge in Lean Continuous Improvement
  • Ability to take charge of solving difficult problems
  • Proactive and accountable
  • Excellent command of the MS Excel application and other reporting tools
  • Able to comprehend, analyze, and interpret operational performance data
  • Highly organized, able to multitask and manage a team of staff
Why work with Delonix Marketing Corporation?
  • Salary package with allowances commensurate with experience
  • DAYTIME shifts, NO GRAVEYARD, and no rotating schedules
  • Legendary staff parties and social events (check our FB page)
  • We sent 30 staff to visit Australia for the year 2018 alone!
  • The company is established (7+ years in Cebu; 2+ years in Duma) and growing fast (currently 400+ staff)
  • Paid Christmas and New Year break
  • Long-term stable position for the right person

How to Apply

This is a Cebu-based vacancy, if you are currently residing in Cebu and/or its nearby cities, please complete these online steps and send over your resume via:
Application Form:
NOTE: Only applicants who submit their resumes through the above links are scheduled for a Remote Initial Interview. So what are you waiting for? Apply now from the comforts of your home!


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