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Retention Specialist

₱18,000 - 25,000 per month
1 Year or Less

Noon Dalton, Phils.

With Business Certificates
Established in 2019
51-200 Employees
Kasambagan, Cebu City, Cebu
Total vacancies for this job title: 5
Posted On: July 22, 2021
Job ID: 384767


Company Details:
At Noon Dalton, we value our employees before clients!! We've been in business long enough to understand and acknowledge the importance of our employees that shape the future of our company. We show value to our people so our people can show value to our clients. Come join us and feel the pride of being valued as never before.
What we offer:
  • Above Average Compensation Package
  • Night Differential Allowance
  • Attendance Bonus
  • Personal Development Bonus
  • Healthcare Insurance (HMO) upon hire
  • Life and Accident Insurance
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join us
What you will do:
  • Work closely with Senior Management
  • Respond to customer messages including negative reviews posted via social media
  • Increase customer loyalty
  • During lean times work as a regular staff taking calls and working on tickets
  • Manage and respond to project related email
  • Attend project meetings
  • Prepare other articles, reports, and presentations
  • Any other tasks the business or clients request
What we are looking for:
  • SME/TL intern with higher maturity to perfectly handle customer reviews
  • 1 year Retention Customer Service experience with strong objection handling skills
  • Excellent phone skills with the ability to effectively deliver information and respond to the question of varying nature
  • Ability to quickly assess difficult situations and provide solutions
  • A high degree of professional ethics and integrity 
  • Excellent communication and interpersonal skills
  • Methodical and well organized
  • Commercial awareness for work with corporate clients
  • Must be willing to work night shifts
  • Must be excellent in English, both oral and written

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