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Customer Service Associates
1 Year or Less
High School Graduates are Welcome
Continuum Global Solutions
Established in 2019
8th Skyrise Alpha Building, Cebu Business Park, Mabolo, Cebu City, Cebu
Total vacancies for this job title: Over 100
Posted On: July 28, 2021
Job ID: 384700
Continuum Global Solutions customer care services and call centers have been embraced by top companies worldwide. Our Fortune-500 clients rely on our vast expertise in customer care management.
Continuum customer care and call center solutions leverage world class voice, chat, email, and social technologies. We have over 15,000 employees in major international markets and serve tier 1 clients across multiple industry verticals.
Are you looking for a promising career with a global call center organization? This position will start on-site for training, so you must be willing to work at our office located in the Cebu Business Park - Skyrise Alpha Building. After you are fully trained, you will be able to work from home. We offer paid training, competitive wages & incentives, benefits, and more.
Earn as much as 21,000 plus incentives*
Get hired in 3 easy steps!
- Online assessment
- Recruitment interview
- Final interview
Work at home requirements:
- Willing to work on site for training
- Stable internet connection
- 20 mbps internet speed and above
- Must be able to hardwire directly to your modem
- Background noise and distraction free
- Currently residing within Metro Cebu
- Responds to inquiries from customers, using standard scripts and procedures
- Gathers information, researches concerns, and provides resolution
- Informs customers about available services and assesses customer needs
- Prepares standard reports to track workload, response time, and quality of input
- Position new products to all customers
- Competitive compensation package plus performance-based incentive
- Life insurance and Health Insurance (HMO) from day 1 of training
- 5 Days paid Emergency Leave
- 12 Days paid Vacation Leave (convertible to cash)
- 12 Days paid Sick Leave (convertible to cash)
- Night differential
- Work-Life Balance
- We accept high school graduates
- Candidate should have at least 1 year of BPO experience
- Experience in a Telco account is preferred
- Should have excellent English communications skills
- Must be willing to work on a graveyard shifts, holidays, and weekends
How to Apply
Due to the current situation, we are not accepting walk in applications for now.
All applications will be processed virtually. Please expect an email within 24 - 48 hours for the next steps of your application.