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Retention Specialist

2 to 4 Years
With Business Certificates
Established in 2014
51-200 Employees
10/F, i1 Bldg, Cebu IT Park, Apas, Cebu City, Cebu
Posted On: July 29, 2021
Job ID: 383767

Details

Select VoiceCom is an affiliate of Executive Boutique PH, Inc. and is currently looking for:
 
Retention Agents to join our fast-growing newspaper subscription account! Non-Voice (Chat & Email Support) positions also open. Click on our company name above to check out our other openings!
 
Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”.  The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.  

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!  
 
Checkout our Facebook page www.facebook.com/EBCallCenter
What we offer:
  • Starting salary package of up to Php 28,000
  • Signing bonus of Php 25,000 (if hired before July 15th)
  • Temporary work-from-home setup (after passing training)
Plus the following benefits:
  • Medical / Dental coverage (HMO)
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Life insurance program
  • Vacation and family leave programs
  • Annual salary increase based on performance
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Family atmosphere
  • Cozy sleeping lounge and canteen plus entertainment area
  • Great offices in IT park with outdoor private terrace overlooking Cebu City
About the account:
 
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
 
Heed their call:
 
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
 
Requirements:
  • Answer customer inquiries regarding subscriptions
  • Attend to billing concerns
  • Retain subscriptions of customers
  • Resolve billing disputes
Desired skills & knowledge:
  • Must have at least  2 years of Customer Service experience and 1 year of Sales and Retention background
  • Previous experience with subscription service industry is an advantage
  • English speaking skills close to native level, minimal to no accent
  • Adherent to SOP and KPIs and must be able to multitask
  • Must have a high degree of professional ethics, integrity and a team player
  • Understanding of the American consumers’ mentality is a plus
  • Supports the mission of “Truth & Tradition"
  • Strong customer service skills
  • Energetic, fun and confident personality
  • Willing to work full-time night shift
  • Amenable to shifting schedules and work on weekends
  • Must be willing to attend training on-site
Work schedule: Night Shift

How to Apply


Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
 
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM on weekdays within 7 working days.

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