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CSR for an Australian Dayshift Account (Cebu)

2 to 4 Years
With Business Certificates
Established in 2012
201-500 Employees
5th Floor Tech Tower Sumilon Corner, Camiguin Road, Cebu Business Park, Luz, Cebu City, Cebu
Posted On: July 19, 2021
Job ID: 383596

Details

Customer Service Representatives communicate with customers and are often the "voice" of their company in that role. They field inbound and outbound calls, help answer questions and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction.

 

Responsibilities:

  • Answer incoming and outgoing calls promptly from customers with inquiries on product orders

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Acknowledging and resolving customer complaints.

  • Knowing the products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • University/college degree is an asset

  • Familiarity with office software and phone systems a plus

  • Previous experience, especially in a BPO industry, preferred

  • Ability to stay calm when customers are stressed or upset.

  • Excellent English communication skills - both written and verbal

  • Ability to multitask, prioritize and manage time effectively

Why work with Delonix Marketing Corporation?

  • Salary package with allowances commensurate with experience

  • DAYTIME shifts, NO GRAVEYARD, and no rotating schedules

  • Legendary staff parties and social events (check our FB page)

  • We sent 30 staff to visit Australia for the year 2018 alone!

  • The company is established (7+ years in Cebu; 2+ years in Duma) and growing fast (currently 400+ staff)

  • Added to company HMO on 2nd month with 3 free dependents

  • Life, Accident, Retirement Insurance

  • Transportation Allowance

How to Apply


This is a Cebu-based vacancy, if you are currently residing in Cebu and/or its nearby cities, please complete these online steps and send over your resume via:
 
Application Form: bit.ly/applydelonix
 
NOTE: Only applicants who submit their resumes through the above links are reviewed. So what are you waiting for? Apply now from the comforts of your home!

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