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Technical Chat Support Advisor | Consumer Electronics Account

2 to 4 Years
With Business Certificates
Established in 2014
1001-5000 Employees
Apas, Cebu City, Cebu
Posted On: September 17, 2021
Job ID: 383004

Details

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

 

Top reasons to work with TDCX

 

  • Attractive remuneration, great perks, and performance incentives

  • Earn up to 32K

  • Php 20,000 New Hire Bonus*

  • Monthly performance bonuses upon regularization (up to 30% of basic pay)

  • 15% Night differential rate (higher than the industry average!) 

  • 15 Vacation Leave credits with carry over

  • Internet and electricity allowance*

  • Comprehensive medical, insurance, or social security coverage

  • HMO benefits on Day 1 + one (1) free dependent after 6 months

  • Group life insurance starting on Day 1

  • Premium workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • in a global company with 25 years of experience and more than 270 industry awards

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What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

 

  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.

  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs, and help applications built into the programs

  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer

  • Recognize and adjust support approach to accommodate all levels of customer’s experience

  • Communicate positively with team members, customers, and other partners

 

Who are we looking for?

  • Completed 2 years in college

  • Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account and 6 months chat support experience

  • Good understanding of consumer electronics products

  • Solid technical and diagnostic skills with tested problem-solving skills

  • Strong verbal and written English communication skills

  • Amenable to work rotating shifts (morning, mid, & night shifts)

  • Can work from home and in Cebu IT Park, Cebu City

  • With access to a quiet and secured room and at least 30 MBPS internet subscription

 

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.

 

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

 

Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

 

*Terms and conditions apply

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