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Reports Analysts (Workforce Management)

2 to 4 Years
With Business Certificates
Established in 1997
5001-10,000 Employees
G/F Synergis IT Center F. Cabahug St., Mabolo, Cebu City, Cebu
Posted On: July 23, 2021
Job ID: 382951

Details

WHY YOU SHOULD JOIN SYKES
 
SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies.
 
That means that you get to work with the world's biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:
  • Competitive salary, account-specific benefits and performance incentives
  • Night differential and night shift allowances
  • Paid sick and vacation leaves
  • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents
  • Life Insurance
  • Cool office spaces and employee-centric facilities
  • Accessible locations
  • Mentoring and development programs for career growth opportunities
  • Exclusive discounts in partner establishments
  • Company-sponsored interest clubs
  • Employee engagement activities
  • Volunteer programs
SYKES has been in the Philippines for more than 20 years and is considered the country's first multinational contact center!
 
*The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.
 
SYKES ASIA CEBU is looking for
 
Reports Analysts (Workforce Management)

Earn competitive salary and great benefits!
Responsibilities:
  • Plays a pivotal role in employee development through peer to peer coaching,     and in helping to create a work environment conducive to personal growth and employee satisfaction
  • Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes.
  • Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and partner with OMDM/OMD Supervisor to develop action plans.
  • Maintains process documentation and agent skilling providing efficiency changes as identified
  • Possesses a thorough knowledge of all required databases to ensure reporting is accurate and includes the appropriate data to drive the desired results
  • Partners with call center operations leadership team to ensure understanding of service level management objectives and improvement plans which may include delivery of presentations.
Minimum Qualifications:
  • At least 1-2 years  Workforce Management experience
  • Proven ability to analyze & interpret data from statistical & analytical reports  
  • Strong knowledge of reporting methodology, principles, and procedures
  • Knowledgeable in Forecasting and Scheduling
  • Proficient of Microsoft Excel, Power Query, Power BI and Access
  • Excellent in English communication skills

How to Apply


Apply now by sending your CV/resume to janetherese.partosa@sykes.com

Please indicate: Mynimo - Report Analyst in the subject line.

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