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Product Support Specialist

1 Year or Less
With Business Certificates
Established in 2000
51-200 Employees
3/F Engy Tech Bldg., Hernan Cortes St., Banilad, Mandaue City, Cebu
Posted On: September 13, 2021
Job ID: 382945


Our company, N-Pax Cebu Corporation aims to provide quality service to clients by providing prolific professionals through a collaboration of quality output and Information Technology.
We are a proud affiliate of N-Pax Professional Services Philippines, Inc. and N-Pax Systems and Consulting Shared Services in Manila.
On our continued expansion program and partnership with our growing clients in our Cebu office, we URGENTLY NEED:
Job Description:
The Product Support Specialist is our Tier 1 support for our market leader partner in providing innovative software workforce management solutions.
As Tier 1 support you will be responsible for:
  • Respond to incoming calls and emails and provide issue resolution specific to the client concerns and issues
  • Create and escalate tickets using the JIRA ticketing system
  • Exercise Flexibility toward continual improvement in the achievement of customer satisfaction and Product Support Goals
  • Maintain all applicable documents relevant to the performance of duties
  • Degree in Bachelor of Science in any undergraduate courses
  • Technical Support Experience from a call center industry is desired
  • Excellent communications skills and customer support experience
  • Knowledgeable in MS Office applications
  • Experience in customer support and ticketing systems such as JIRA is a plus

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