Back to Search Results
Product Support Specialist
1 Year or Less
With Business Certificates
Established in 2000
3/F Engy Tech Bldg., Hernan Cortes St., Banilad, Mandaue City, Cebu
Posted On: September 13, 2021
Job ID: 382945
N-PAX CEBU CORPORATION
Our company, N-Pax Cebu Corporation aims to provide quality service to clients by providing prolific professionals through a collaboration of quality output and Information Technology.
We are a proud affiliate of N-Pax Professional Services Philippines, Inc. and N-Pax Systems and Consulting Shared Services in Manila.
On our continued expansion program and partnership with our growing clients in our Cebu office, we URGENTLY NEED:
PRODUCT SUPPORT SPECIALIST
The Product Support Specialist is our Tier 1 support for our market leader partner in providing innovative software workforce management solutions.
As Tier 1 support you will be responsible for:
- Respond to incoming calls and emails and provide issue resolution specific to the client concerns and issues
- Create and escalate tickets using the JIRA ticketing system
- Exercise Flexibility toward continual improvement in the achievement of customer satisfaction and Product Support Goals
- Maintain all applicable documents relevant to the performance of duties
- Degree in Bachelor of Science in any undergraduate courses
- Technical Support Experience from a call center industry is desired
- Excellent communications skills and customer support experience
- Knowledgeable in MS Office applications
- Experience in customer support and ticketing systems such as JIRA is a plus