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Operations Manager - CAD Department

Managerial / Supervisory
With Business Certificates
Established in 2013
51-200 Employees
20th Floor ACC Tower, Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: June 15, 2021
Job ID: 382788


  • Work with management team to ensure projects launch and accomplish successfully; ensure targeted operations KPIs are achieved
  • Maintain high level of customer satisfaction through consistent quality service delivery.
  • Maintain high team morale by providing leadership, guidance, and coaching to the team members.
  • Accountable for ensuring that all operational performance measures are consistently achieved/exceeded.
  • Maintain and improve customer satisfaction across all channels.
  • Accountable for managing absence, attrition and adherence within the team.
  • Develop, identify, grow and maintain talent by embedding high-performance culture, provide regular feedback and coaching and ensure strong succession plans are in place.
  • Analyze, interpret and report to the Director of Operations on performance statistics identifying trends and presenting appropriate recommendations for improvements.
  • Develop excellent working relationships across all functions within the business and management of conflict situations.
  • Able to Lead and Direct Lower-Level Designers.

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