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Urgent Hiring for Team Leader!

Managerial / Supervisory

InnoVAte.Ly, OPC.

With Business Certificates
Established in 2012
11-50 Employees
6th Floor JDN Square Residential Suites And IT Center, P. Remedios St., Banilad, Mandaue City, Cebu
Posted On: June 11, 2021
Job ID: 382725

Details

InnoVAtely (by The Global Sourcing Group) is Urgently Hiring for Team Leader!
 
InnoVAtely Cebu (by The Global Sourcing Group) is a US-based Outsourcing Company working for New York based clients. We provide highly skillful, competent Virtual Assistants that do administrative tasks which includes phone calls, texts, emails and data entry.
 
Apply now and be a part of our growing team and enjoy a competitive compensation package, HMO upon hire and fixed Sat/Sun off!
 
Qualifications:
  • Must have excellent oral and written communications skills
  • Must have strong interpersonal skills
  • Must be Customer Oriented
  • At least 1 year relevant supervisory experience in a BPO environment
  • Proficient in writing reports and business correspondences
  • Proven leadership skills and functional knowledge in business process outsourcing
Key Roles and Responsibilities:
  • Monitor Team Performance and Oversee day to day Operations
  • Maintains an in depth knowledge of account/s
  • Provide Feedback and Coaching to a team of Virtual Assistants
  • Provide weekly or bi-weekly over-all Performance Coaching
  • Drives Performance, Motivates and Reinforces Teamwork
  • Communicates relevant information to the team on a timely basis
  • Conducts up-training on Process and Policies update as needed
  • Monitors and evaluates phone calls and emails for Quality Assurance
  • Provide feedback and Quality Evaluation Coaching Weekly
  • Conducts Annual Performance Reviews
  • Conducts 4th and 5th month assessment to probationary employees
  • Provides Team Performance Reports and Analysis and Conducts Employee Performance Review with Ops Manager
  • Recognize high performance and Reward accomplishments