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Customer Service Representative

1 Year or Less

Luz, Cebu City, Cebu
Posted On: June 10, 2021
Job ID: 382545

Details

CUSTOME SERVICE REPRESENTATIVE - Cebu City, Philippines
 
Open Border Shipping is a service-based company that understands the needs of the transportation industry, importers, and exporters. Our mission is to simplify the global trade experience by connecting logistics providers, importers, exporters, and carriers. We strive to understand our customer’s unique needs, allowing us to become an integral part of their logistics needs. We are looking for a highly motivated person to fill this full-time position in our Cebu Office. The ideal candidate is reliable, works hard and is willing to learn. 
 
DUTIES & RESPONSIBILITIES
  • Executing on confirmed orders by customers through the OpenBorder platform
  • Sending shipping documents to customers and answering any questions or concerns via email/phone
  • Entering and reviewing shipment data into the OpenBorder platform to ensure that customers have the most up-to-date information regarding their shipments
  • Assisting in providing quotes to customers on their shipping and customs needs
  • Working with internal staff to ensure that all information is accurate and updating it the system to rely back to the customer
  • Managing the toll-free phone lines to answer customer inquiries and directing calls to various departments
REQUIRED SKILLS
  • Excellent verbal & written communication skills 
  • Excellent customer service skills
  • Experience with word processing, spreadsheets, Windows, e-mail and various PC based software 
  • Ability to complete tasks in an effective and efficient manner
  • Self-motivated and comfortable working autonomously in a fast-paced environment
  • Detail-oriented and with high keying accuracy
  • CargoWise One experience an asset
  • HubSpot experience is an asset
  • Freight forwarding, customers brokerage, and/or logistic experience is an asset
EDUCATION & EXPERIENCE
  • Fluent English
  • Mandarin language skills is an asset
  • Typing speed of 40-50 words per minute. 
  • High accuracy and attention to detail
Company website: www.openbordershipping.com

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