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Client Success Lead w/ the highest possible pay of 30k!

2 to 4 Years
With Business Certificates
Established in 2013
201-500 Employees
Mabolo, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: June 8, 2021
Job ID: 382272

Details

CLIENT SUCCESS LEAD
 
Starting Wage: Php 20,000.00 with monthly bonus up to Php 10,000
Location: Crown 7 Center (3 blocks from IT Park)
Schedule: Monday to Friday 8:00 AM to 5:00 PM
 
Must Haves:
  • Excellent Communication Skills. Advanced written English grammar and spelling.
  • A polite and professional disposition
  • Ability to work under pressure
  • Has a positive, solution-minded personality
  • Can handle subordinates
  • Proficient in basic office applications such as Gsuites
  • Strong desire to help and serve people
  • Highly organized, detail-oriented and able to thrive in a deadline-oriented environment
Job Responsibilities:
  • Proactive Account Management - reaching out to clients about bad ratings, downgrading plans, stylistic issues, etc. 
  • Client Communication - The CSL will be required to call, email, and text with clients. CSL will also be responsible for setting up meetings with clients via Google Meet or via phone call. 
  • Updating Support Materials - Support articles, saved replies, etc. 
  • Promoting All PhotoUp Services - Editing, VS, VA, Property Websites, Floor Plans, etc. 
  • Billing Inquiries - upgrades, downgrades, billing questions, cancelations, etc. 
  • Support Assistance - Working with the support team on a daily basis to assist with and oversee everyday support issues. 
Compensation
  • Pay starts at P20K per month on entry with the potential to move up after their probationary period
  • Health care plans available at one year
  • 5 days paid time off immediately
  • Standard Pag-ibig, PhilHealth and SSS benefits

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