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Client Success Lead w/ the highest possible pay of 30k!
2 to 4 Years
With Business Certificates
Established in 2013
Mabolo, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: June 8, 2021
Job ID: 382272
CLIENT SUCCESS LEAD
Starting Wage: Php 20,000.00 with monthly bonus up to Php 10,000
Location: Crown 7 Center (3 blocks from IT Park)
Schedule: Monday to Friday 8:00 AM to 5:00 PM
- Excellent Communication Skills. Advanced written English grammar and spelling.
- A polite and professional disposition
- Ability to work under pressure
- Has a positive, solution-minded personality
- Can handle subordinates
- Proficient in basic office applications such as Gsuites
- Strong desire to help and serve people
- Highly organized, detail-oriented and able to thrive in a deadline-oriented environment
- Proactive Account Management - reaching out to clients about bad ratings, downgrading plans, stylistic issues, etc.
- Client Communication - The CSL will be required to call, email, and text with clients. CSL will also be responsible for setting up meetings with clients via Google Meet or via phone call.
- Updating Support Materials - Support articles, saved replies, etc.
- Promoting All PhotoUp Services - Editing, VS, VA, Property Websites, Floor Plans, etc.
- Billing Inquiries - upgrades, downgrades, billing questions, cancelations, etc.
- Support Assistance - Working with the support team on a daily basis to assist with and oversee everyday support issues.
- Pay starts at P20K per month on entry with the potential to move up after their probationary period
- Health care plans available at one year
- 5 days paid time off immediately
- Standard Pag-ibig, PhilHealth and SSS benefits