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2 to 4 Years
With Business Certificates
Established in 2014
Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 6
Posted On: September 17, 2021
Job ID: 382258
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work here:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 25 years of experience and more than 270 industry awards
What is your mission?
Organizes the training and acts as the facilitator for trainings requested and/or required by Operations, Clients and other stakeholders
Ensures new hires takes on basic customer service skills, communication skills and other required skills like technical, sales, etc.
Provides meaningful feedback/coaching to trainees in a timely manner to maximize their training experience and results
Conducts role-playing activities to develop interpersonal skills
Implements activities, quizzes, and other measurement tools to gauge learner comprehension and proceed to execute an improvement plan, if needed
Collaborates with Operations and Quality in identifying individual and team skills and knowledge gaps
Measures and reportes effectiveness of training by administering tests and evaluations
Works jointly with Training Manager and other trainers in designing new training curriculum and/or updating an existing training material
Maintained active involvement Operations and Quality Team to monitor phone calls and to provide constructive feedback to improve and optimize performance
Coordinates with different stakeholders in the program to ensure all training needs are being performed and met to a suitable standard to achieve goals
Helps assess current training gaps in partnership with Operations, Quality & Training Manager; communicate results with leadership team and work with leadership team to execute relevant training and/or coaching sessions
Establishes, drives and assesses onboarding process by working with HR partners to present new hire orientation, as needed, ensuring all timelines are met, and validating consistency of materials presented
Maintains updated records on training curricula and material
Maintains database of all training sessions completed by employees and report statistics
Undertakes Training for professional development and takes in calls, chats or emails as needed and/or required to further improve competencies, skills and knowledge and to better assist the employees
Other responsibilities as assigned
Who are we looking for?
Minimum of 2 years in college, preferably a Bachelor's Degree
Minimum 2 years of experience as Trainer related to Customer service and/or Technical field
Must have at least 1 year technical experience and 6 months of chat support experience
Proficiency with technology, especially computers, software applications, and phone systems
Strong operational knowledge of PowerPoint, Excel, and Word
Exceptional verbal and written communication skills
Knowledge of Learning Management Software (LMS) and understands how to leverage online teaching systems to facilitate adult training
Strong communication and presentation skills to effectively deliver content and engage learners in a variety of settings
High Customer Service Orientation
Solid analytical skills to assess effectiveness of trainings delivered
Ability to apply principles of persuasion and/or influence
Strong organizational, multitasking and time-management skills
Additional certification in Training is a Plus
Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.