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Technical Support Engineer - Tier 1 (UGC SMB)

₱20,000 - 22,000 per month
1 Year or Less
With Business Certificates
Established in 2014
51-200 Employees
9th Floor, MSY Tower, Pescadores Road, Cebu Business Park, Hipodromo, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: June 7, 2021
Job ID: 382044

Details

Supporting Enterprises is an innovative and contemporary Australian company that owns and operates a delivery center in the Philippines.
 
We partner predominantly with IT companies, marketing & creative design houses, BPOs, financial service institutions, engineering groups, and other SME clients all over Australia and abroad to connect talent (YOU) with opportunities.
 
We are dedicated to providing our people with challenging long term career opportunities in a rewarding, safe, and supportive environment that embraces change and diversity.
 
Seeking Technical Support Engineers. They are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different department.
 
TECHNICAL SUPPORT ENGINEER - TIER 1 (UGC SMB)
Available to work in a shifting schedule
The salary offer starts at PHP 20,000
 
Qualifications:
  • Minimum of six (6) months of technical support experience.
  • Excellent English verbal and written communication skills.
  • Proficient with HTML and CSS.
  • Must have experience with PHP and JavaScript.
  • Available to start immediately.
Responsibilities:
  • Provide first-level technical support and preliminary investigation for customer issues and service requests.
  • Manage and track customer issues.
  • Respond to customer inquiries via chat, email, and phone.
  • Document all technical inquiries, develop and review content for the knowledge base.

How to Apply


You may inquire through our Recruitment contact details:
SMART - 0919 064 4658 / 0919 064 4659 / 0919 064 4660

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