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Technical Support Advisor (Back Office) - Consumer Electronics Account

2 to 4 Years

With Business Certificates
Established in 2014
1001-5000 Employees
Apas, Cebu City, Cebu
Posted On: June 10, 2021
Job ID: 381837


Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.


Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!


Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives

    • Monthly performance bonuses upon regularization (up to 30% of basic pay)

    • 15% Night differential rate (higher than the industry average!)

    • 15 Sick Leave credits with cash conversions

    • 15 Vacation Leave credits with carry over

    • Internet and electricity allowance*

  • Comprehensive medical, insurance, or social security coverage

    • HMO benefits on Day 1 + one (1) free dependent after 6 months

    • Group life insurance starting on Day 1

  • Premium workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company with 25 years of experience and more than 270 industry awards

What is your mission?


You will help us deliver excellent service to our partner brands by performing these tasks:

  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.

  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

  • Provide prompt, reliable, and accurate information to customers while maintaining effective commnications during conversations by adjusting to the pace and technical level of the customer

  • Recognize and adjust support approach to accommodate all levels of customer’s experience

  • Communicate positively with team members, customers, and other partners

Who are we looking for?

  • Completed 2 years in college

  • Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account

  • Good understanding of consumer electronics products

  • Solid technical and diagnostic skills with tested problem-solving skills

  • Strong verbal and written English communication skills

  • Amenable to work rotating shifts (morning, mid, & night shifts)

  • Can work from home and in Cebu IT Park, Cebu City

  • With access to a quiet and secured room and at least 30 MBPS internet subscription

*Terms and conditions apply.

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