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Technical Support Advisor (Back Office) - Consumer Electronics Account
2 to 4 Years
With Business Certificates
Established in 2014
Apas, Cebu City, Cebu
Posted On: June 10, 2021
Job ID: 381837
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Monthly performance bonuses upon regularization (up to 30% of basic pay)
15% Night differential rate (higher than the industry average!)
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Internet and electricity allowance*
Comprehensive medical, insurance, or social security coverage
HMO benefits on Day 1 + one (1) free dependent after 6 months
Group life insurance starting on Day 1
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 25 years of experience and more than 270 industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Provide prompt, reliable, and accurate information to customers while maintaining effective commnications during conversations by adjusting to the pace and technical level of the customer
Recognize and adjust support approach to accommodate all levels of customerâ€™s experience
Communicate positively with team members, customers, and other partners
Who are we looking for?
Completed 2 years in college
Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
Good understanding of consumer electronics products
Solid technical and diagnostic skills with tested problem-solving skills
Strong verbal and written English communication skills
Amenable to work rotating shifts (morning, mid, & night shifts)
Can work from home and in Cebu IT Park, Cebu City
With access to a quiet and secured room and at least 30 MBPS internet subscription
*Terms and conditions apply.