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Team Lead (Iloilo)

₱30,000 - 35,000 per month
Managerial / Supervisory
With Business Certificates
Established in 2014
1001-5000 Employees
Airport, Iloilo City, Iloilo
Total vacancies for this job title: 4
Posted On: November 22, 2021
Job ID: 381531


Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.


Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!


Top reasons to work with TDCX.

  • Attractive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • Premium workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company with 26 years of experience and 310+ industry award


What is your mission?

As a Team Lead, you are expected to build, train, manage, and motivate a team of Customer Service Representatives. You will also monitor and ensure that the team consistently meet its daily/weekly/monthly/periodic metrics and other relevant SLA goals.


You are also required to perform these job functions:

  • Understand how to leverage the team to improve outcomes and to exceed goals

  • Ensure that each team member is collaborative, supportive, and high-performing

  • Communicate direction, provide regular performance feedback, and develop team members to ensure career growth

  • Provide structured feedback and recommendations for tool and process improvements on an ongoing basis

  • Willingness to perform ground-level and/or front-liner tasks as deemed necessary


Who are we looking for?

  • Completed at least two (2) years in college

  • Minimum two (2)-year experience as a Team Lead in the BPO-setting for a customer service or a technical support account supporting international customers

  • Experience with Google Suite of products and with MS Office

  • Fluent in English, both verbal and written; excellent communication skills

  • Excellent comprehension skills

  • Able to communicate effectively to a variety of audiences and able to give and to receive feedback daily; comfortable to facilitate presentations to a variety of audiences

  • Experience in leading and in training a team

  • Experience in performance management and call monitoring

  • Tech-savvy and understands computer and home networking terminology (operating systems, browsers, routers, modems, etc.)

  • Ability to work a flexible schedule, including nights, weekends, & holidays

  • With access to a quiet and secured workspace and at least 30 MBPS internet subscription


Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, Mainland China, South Korea, Japan, India, Romania, Spain, and Colombia. We specialize in perfecting our clients’ customer experience and elevating their sales.


We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.


Our company has won 310+ industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above-industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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