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Group Lead - Operations

Managerial / Supervisory
With Business Certificates
Established in 2011
501-1000 Employees
6F eBloc 3 IT Park, Apas, Cebu City, Cebu
Posted On: June 15, 2021
Job ID: 381442


Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.2 billion company with 117,000+ professionals across 90 countries, helping over 825 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
We are part of the USD 17.8 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractorsutility vehiclesafter-marketinformation technology and vacation ownership.
Band: U3
Reports to: Operations Manager / Associate Manager
  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
  • Provide excellent customer service and determine the needs of the client.
  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
  • Participate in the development and presentation of proposals for business development.
  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
  • Profit and Loss
  • Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
  • Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs
  • Manage program attrition
  • People development
  • Analyze performance trends and provide process improvements and resolution
  • Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution
  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Senior Team Lead / Assistant Manager specializing in Customer Service or equivalent.
For more information about our company, visit our website:

How to Apply

Walk-in applicants are encouraged, bring your friends! Apply now and enjoy a one day process! BE HIRED ON THE SAME DAY!
For Associate/Agent positions, you may directly proceed to either of our Recruitment Hubs:
6F EBloc 3 Bldg. IT Park Lahug Cebu City (right across “The Pyramid” Restaurant.)
For more information please contact: 0932-417-8578 / 0905-257-1778
*kindly bring: 1 valid ID
2F JESA ITC Bldg. General Maxilom Avenue (in front of National Bookstore - Mango Branch)
For Non-agent/Support positions, please proceed to:
6F eBloc 3 Bldg. IT Park Lahug Cebu City
(Look for Tricia or Chin)
For more information please contact: 09227706453/ 09054283534/(032) 266-3363


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