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Quality Team Leader
With Business Certificates
Established in 2011
6F eBloc 3 IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: June 14, 2021
Job ID: 381440
QUALITY TEAM LEADER
- Experience in transactional quality of telecom BPO
- Drive process improvement and other quality tools for process performance measurement and standardization.
- Ensure Process compliance.
- Mentor and lead the quality team.
- Plan for effective resource utilization and process target alignment.
- Drive and track process parameters critical to quality and process.
- Adopting best practices, ensuring meeting of SLA's.
- Contribute to the development of the short and long term goals of the process.
- Ensure client quality targets are met & exceeded.
- Driving quality initiatives in the team.
- Graduate- Any discipline, MBA's preferred.
- 3-4 years of experience
- 2-3 years experience in Telecom BPO.
- Excellent written and verbal communication.
- Excellent people management, man management skills.
- Strong interpersonal and influencing abilities.
- Good process management skills.
- Able to think strategically, and develop business plans.
- Able to work in terms of business opportunities, growth, revenue.
- Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting.
- The candidate should have excellent problem solving capabilities and lateral thinking skills.