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Quality Team Leader

5+ Years
With Business Certificates
Established in 2011
501-1000 Employees
6F eBloc 3 IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 1, 2021
Job ID: 381440

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Job Description:
  • Experience in transactional quality of telecom BPO
  • Drive process improvement and other quality tools for process performance measurement and standardization.
  • Ensure Process compliance.
  • Mentor and lead the quality team.
  • Plan for effective resource utilization and process target alignment.
  • Drive and track process parameters critical to quality and process.
  • Adopting best practices, ensuring meeting of SLA's.
  • Contribute to the development of the short and long term goals of the process.
  • Ensure client quality targets are met & exceeded.
  • Driving quality initiatives in the team.
Skill Required:
  • Graduate- Any discipline, MBA's preferred.
  • 3-4 years of experience
  • 2-3 years experience in Telecom BPO.
  • Excellent written and verbal communication.
  • Excellent people management, man management skills.
  • Strong interpersonal and influencing abilities.
  • Good process management skills.
  • Able to think strategically, and develop business plans.
  • Able to work in terms of business opportunities, growth, revenue.
  • Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting.
  • The candidate should have excellent problem solving capabilities and lateral thinking skills.

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