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Trainer - Davao Site

2 to 4 Years
With Business Certificates
Established in 1983
10,000+ Employees
20-B, Davao City, Davao del Sur
Total vacancies for this job title: Over 50
Posted On: June 3, 2021
Job ID: 381396


Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture
Essential Functions/Core Responsibilities 
  • Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
  • Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager
  • Accountable for achieving individual training performance metrics
  • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs
  • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback
  • Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides
  • Measure the effectiveness of training programs using various feedback methods focus groups, interviews, surveys, and revises programs based on results of evaluations
  • Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results
  • Participate and contribute to the continuous learning culture, department policies and procedures
  • Maintain knowledge on changes to client products, services, policies, and procedures  
Candidate Profile 
  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Strong communication skills, both written and verbal
  • Proficient in  Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships

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