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Workforce Scheduler

₱28,000 - 32,000 per month
2 to 4 Years
With Business Certificates
Established in 2014
1001-5000 Employees
Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 6, 2021
Job ID: 380998


Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.


Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!



Top reasons to work with TDCX:

  • Attractive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • Premium workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company with 25 years of experience and more than 270 industry awards


What is your mission?

  • Adopt and communicate global scheduling guidelines to appropriate stakeholders.

  • Create and optimize schedule shells, allocating productive time based on interval level staffing needs, following region specific labour laws.

  • Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitments.

  • Develop  and  maintain  a  scheduling  matrix  for  each  specific  site  and  region;  adequately updating  information  related  to  labour  laws,  shift  types,  and  other  considerations  required  to appropriately perform scheduled tasks.

  • Recognize   and   communicate   challenges   and   areas   of   improvement   during,   and   after scheduling cycles; providing solutions to meet staffing expectations at interval level.

  • Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion.

  • Any other duties and responsibilities that may be assigned to you by the management from time to  time,  within  your  category  of  employment  in  the  organization  and  for  the  effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.


Who are we looking for?

  • 3+ years of tenure in WFM scheduling positions.

  • Proven experience in scheduling distribution/bidding of more than 2000 FTEs.

  • Creative and problem solving oriented

  • Knowledge of WFM tools (Aspect, Verint, IEX) -Aspect preferable

  • Advanced Excel skills (IFS, pivot tables, INDEX, MATCH, table arrays, macros)

  • Studies in Engineering, Business Administration, or related fields.

  • Experience working with internal / external stakeholders in multiple geographic regions.


Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.


We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.


Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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