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Trainer

2 to 4 Years

With business certificates

Established in 2012
51-200 Employees

Chinabank Corporate Center, Hipodromo, Cebu City, Cebu

Total vacancies for this job title : 1

Posted On: May 05, 2021

Job ID: 379686

Details


TRAINER
 
Qualifications and experience required for this role
 
Essential
  • At least 2 to 3 years’ sales and customer service experience in a call centre environment is required
  • Minimum of one-year supervisory and/or training experience or equivalent
Required
  • Employee development
  • Ability to train, present, facilitate for learning development
  • Coaching, mentoring and skills development activities
  • Developing Strong Teams
  • Foster supported, conducive and good working relationships with individual team members and as a whole
  • Organize team engagement activities (team building activities, huddles, focus-group discussion, team meetings)
  • Time and Personal Management
  • Prioritize workstream and deliverables based on objective, urgency and impact
  • Demonstrate sound decision making in situations that require immediate action or flexibility from usual
  • Delivery of Tasks
  • Complete reports and tracking for record-keeping and data gathering
Desired
  • Instructional Design
  • Experience and or competence in processing learning needs to Learning Materials
  • Ability to identify root-cause of learning gap and recommend learning initiatives
  • Utilize instructional design tools (Adobe Animate, Adobe Captivate, Articulate 360, Audacity, Vyond and others)
  • Familiarity with Learning Management Systems
Expected
  • Excellent communication skills, both written and verbal
  • Good technical skills in the use of Microsoft Tools (PowerPoint, Excel and others)
  • Flexible and is able to quickly adapt to changing business needs and processes.
Special Requirements
  • Capable of working flexible and/or longer hours when required due to business exigencies
  • Excellent selling skills such as but not limited to closing ability and negotiation
  • Adapt and model ideal behaviors required of leadership and aligned to company values and culture

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