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Customer Service Executive
1 Year or Less
WorldRemit Service Company Limited (Philippines)
With business certificates
6F Tech Tower, Cebu Business Park, Luz, Cebu City, Cebu
Posted On: May 05, 2021
Job ID: 379639
- Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.
- Screening and verifying customer’s identification.
- Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department.
- Research unusual or questionable transactions with the relevant department.
- Monitor and release transactions.
- Advising customers on the products WorldRemit offers.
- University or College Graduate
- Relevant customer service experience.
- Fluent written and spoken English.
- Confidence working towards targets in what can sometimes be a high pressured environment
- Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience.
- A team player that can adapt to a fast-paced and changing environment.
- Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
- The ability to communicate with people from across the globe is key as our customer base is exactly that.
- The patience of a saint - there are times when customers will be unhappy unfortunately. You'll be relied on to resolve their issues whilst keeping calm and focused and maintaining a fantastic customer experience.
- We're 24/7, 365 so you'll need to be flexible and able to work on a shift rotation basis. There are several shift options with staggered start times available. This will be shared during the recruitment process
- Competitive compensation package
- Health Insurance on day one (1 free dependent)
- Life & accident insurance
- 105 days Maternity Leave (7 days can be allocated to the father)
- 15 days Vacation Leave (convertible to cash)
- 5 days Sick Leave
- Recharge days, 4 per year, 1 for each quarter
- Free food and hot drinks when onsite