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Customer Service Executive

1 Year or Less

WorldRemit Service Company Limited (Philippines)

With business certificates

Established in 2018
501-1000 Employees

6F Tech Tower, Cebu Business Park, Luz, Cebu City, Cebu

Posted On: May 05, 2021

Job ID: 379639

Details


Who we are
 
We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldwide, in over 90 currencies. We’ve been around for 10 years, disrupting the market with a digital payment platform that aims to make sending money abroad as easy as sending a text message.
 
There’s almost 1,200  of us already hard at work and we love welcoming new people. We’ve got offices across the world, from London to Sydney and 15 locations in between - they’re open for business but right now lots of us are working from home. Want to be part of our global growth story - read on…
 
About the role
 
To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more! Our Customer Service team are the heart of our business and they play a key part in creating the best experience for our customers when they contact us.
 
You'll get to experience working across many different channels, from email, live chat, telephony to social media. Our inhouse Training team will work closely with you to ensure you're equipped with everything you need to deliver exceptional service through the quality, speed and efficiency of your responses.
 
We're 24/7, multichannel and truly global. As a member of WorldRemit’s Customer Service Team you will aim high, embrace challenge and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long term decision making.
 
Reporting to the Team Manager, you will:
  • Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.
  • Screening and verifying customer’s identification.
  • Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department.
  • Research unusual or questionable transactions with the relevant department.
  • Monitor and release transactions.
  • Advising customers on the products WorldRemit offers.
What we’re looking for from you...
  • University or College Graduate
  • Relevant customer service experience.
  • Fluent written and spoken English.
  • Confidence working towards targets in what can sometimes be a high pressured environment
  • Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience.
  • A team player that can adapt to a fast-paced and changing environment.
  • Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
  • The ability to communicate with people from across the globe is key as our customer base is exactly that.
  • The patience of a saint - there are times when customers will be unhappy unfortunately. You'll be relied on to resolve their issues whilst keeping calm and focused and maintaining a fantastic customer experience.
  • We're 24/7, 365 so you'll need to be flexible and able to work on a shift rotation basis. There are several shift options with staggered start times available. This will be shared during the recruitment process
What you'll get from us...
  • Competitive compensation package
  • Health Insurance on day one (1 free dependent)
  • Life & accident insurance
  • 105 days Maternity Leave (7 days can be allocated to the father)
  • 15 days Vacation Leave (convertible to cash)
  • 5 days Sick Leave
  • Recharge days, 4 per year, 1 for each quarter
  • Free food and hot drinks when onsite