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Quality Analyst

1 Year or Less

With business certificates

Established in 2006
11-50 Employees

In front of SM City Cebu, Mabolo, Cebu City, Cebu

Total vacancies for this job title : 1

This Is an URGENT Job Vacancy

Posted On: May 03, 2021

Job ID: 379534

Details


Be part of something meaningful!
 
JOIN US TODAY IN OUR MISSION TO HELPING PEOPLE FIND HAPPY CAREERS!
 
Mynimo is looking for a Quality Analyst capable of helping our growing Sales team!
 
Qualifications:
  • Graduate of any course
  • Has at least 1-2 years solid experience as Quality Analyst
Key Responsibilities:
  • Monitors and evaluates recorded and live phone calls to make sure that the sales team is in compliance with QA Parameters.
  • Conducts and documents call calibrations.
  • Conduct one-on-one sessions for improvement
  • Assist in redesigning and constant improvement of call monitoring formats and quality standards.
  • Improve processes, implementation of protocols, achieve goals and minimize risks.
  • Analyzes the call-center-wide quality assurance, quality monitoring, performance evaluation, and goal setting settings to retain the effective support structure or create a new support structure to ensure the delivery of quality services to our clients.
  • Provides effective feedback or communicates results with your immediate head, sales, and customer support team to continuously develop and improve the team's performance.
  • Continually investigates and introduces process improvement measures and presents suggestions to your immediate head.
You will enjoy the following benefits:
  • Competitive compensation from a stable Philippine company
  • Government benefits (SSS, PhilHealth, Pag-IBIG) from day one
  • Weekends off
  • Day shift
  • 100% HMO coverage upon regularization
  • No work on Philippines national holidays
 
Most of all, you'll be part of our fast-growing, happy and supportive team that values work-life balance. :)
 
Quickly, apply here now! We do not entertain walk-in applicants. Only shortlisted candidates will be scheduled or contacted within a week from the submission of the application.
 
Mynimo.com is not an employment agency or a BPO company.

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