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Customer Service Representative

2 to 4 Years

With business certificates

Established in 2010
11-50 Employees

19th Floor Cebu IT Tower 2, Cebu Business Park, Bohol Ave., Luz, Cebu City, Cebu

Total vacancies for this job title : 4

Posted On: May 03, 2021

Job ID: 379497

Details


GLOPHICS
 
Is currently looking for:
 
CUSTOMER SERVICE REPRESENTATIVE
 
Job Description:

Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company’s products and services.
 
Customer Service Job Skills:
  • Fluent in English – verbal and written
  • Computer Savvy
  • Must be self-reliant and goal-oriented
  • Detail oriented and works with a high degree of accuracy
  • Capable of working with less supervision and ability to multitask
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills
  • Willing to learn and be trained
Customer Service Job Duties:
  • Maintain broad knowledge of all company products, services and promotions.
  • Accurately captures customer information
  • Follow communication procedures, guidelines and policies
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
  • Process customers’ orders
  • Take orders, determine charges, and oversee billing or payments
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Assists customers effectively by solving customer disputes
  • Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Customer Service Job Experience:
  • Call Center experience (is a must )
  • At least 2 years of experience in the same industry
  • Willing to work shifting schedules (Day or Night shifts)
Benefits:
  • Statutory Benefits upon date of hired
  • Service Incentive Leave
  • HMO
  • Meal Allowance
  • Other Perks
Salary: Negotiable

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