Back to Search Results
Join as a Customer Auto Specialist - Work Onsite
1 Year or Less
OfficePartners 360, Inc.
Lahug, Cebu City, Cebu
Total vacancies for this job title : Over 50
Posted On: April 30, 2021
Job ID: 379179
- Acknowledge, resolve and record customers complaints and escalate any unresolved issues.
- Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
- Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
- Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
- Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
- Manipulate systems and escalate issues to the appropriate personnel for final resolution
- Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
- Preferably with automotive account experience
- Above average comms skills
- Can work on a flexible schedule/weekends
- Willing to work onsite
- Must possess a good command of the English language, including excellent enunciation and grammar
- Ability to retain detailed important information and/or instruction
- Ability to solve complex problems in a Customer Service oriented environment
- Ability to comprehend, capture and interpret basic customer information
- Ability to exercise emotional sensitivity to customer needs and challenges
- Professional attitude, enthusiastic and reliable.
- Sound knowledge of telephone etiquette
- HMO Benefits after 6 months
- Meal and Transportation allowance
- Career Advancement opportunity
- Competitive salary
- Monthly performance incentives
- And Many More!
How to Apply