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Join as a Customer Auto Specialist - Work Onsite

1 Year or Less

OfficePartners 360, Inc.

Established in 2016
51-200 Employees

Lahug, Cebu City, Cebu

Total vacancies for this job title : Over 50

Posted On: April 30, 2021

Job ID: 379179

Details


Join as a Customer Auto Specialist - Work Onsite
 
THE PERSON: At least 2nd Year College Level,  knowledgeable in basic car parts and diagnosis; preferably with experience in Handling Technical parts  in the field of Automotive, Engine Mechanic and another related field;  or  the candidate is car enthusiast.
 
Who is knowledgeable with the terminologies used in Car parts , must have excellent presentation and communication skills; 
 
Duties and responsibilities are as follows but not limited to:
  • Acknowledge, resolve and record customers complaints and escalate any unresolved issues.
  • Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
Education & Experience
  • Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
  • Preferably with automotive account experience
  • Above average comms skills
  • Can work on a flexible schedule/weekends
  • Willing to work onsite
  • Must possess a good command of the English language, including excellent enunciation and grammar
  • Ability to retain detailed important information and/or instruction
  • Ability to solve complex problems in a Customer Service oriented environment
  • Ability to comprehend, capture and interpret basic customer information
  • Ability to exercise emotional sensitivity to customer needs and challenges
  • Professional attitude, enthusiastic and reliable.
  • Sound knowledge of telephone etiquette
Enjoy these awesome benefits:
  • HMO Benefits after 6 months
  • Meal and Transportation allowance
  • Career Advancement opportunity 
  • Competitive salary
  • Monthly performance incentives
  • Allowances
  • And Many More!

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