Back to Search Results

Join as a Customer Auto Specialist - Work Onsite

1 Year or Less

OfficePartners 360, Inc.

Established in 2016
51-200 Employees

Lahug, Cebu City, Cebu

Total vacancies for this job title : Over 50

Posted On: April 30, 2021

Job ID: 379179


Join as a Customer Auto Specialist - Work Onsite
THE PERSON: At least 2nd Year College Level,  knowledgeable in basic car parts and diagnosis; preferably with experience in Handling Technical parts  in the field of Automotive, Engine Mechanic and another related field;  or  the candidate is car enthusiast.
Who is knowledgeable with the terminologies used in Car parts , must have excellent presentation and communication skills; 
Duties and responsibilities are as follows but not limited to:
  • Acknowledge, resolve and record customers complaints and escalate any unresolved issues.
  • Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
Education & Experience
  • Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
  • Preferably with automotive account experience
  • Above average comms skills
  • Can work on a flexible schedule/weekends
  • Willing to work onsite
  • Must possess a good command of the English language, including excellent enunciation and grammar
  • Ability to retain detailed important information and/or instruction
  • Ability to solve complex problems in a Customer Service oriented environment
  • Ability to comprehend, capture and interpret basic customer information
  • Ability to exercise emotional sensitivity to customer needs and challenges
  • Professional attitude, enthusiastic and reliable.
  • Sound knowledge of telephone etiquette
Enjoy these awesome benefits:
  • HMO Benefits after 6 months
  • Meal and Transportation allowance
  • Career Advancement opportunity 
  • Competitive salary
  • Monthly performance incentives
  • Allowances
  • And Many More!

How to Apply

Submit your resume or CLICK HERE TO APPLY


( )

Quick Apply

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.

Point out why you are qualified for this job.

No File Selected

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed

By clicking the Submit button, you confirm that you have read, understood and agreed to our Terms of Service and Privacy Policy