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Dialer Specialist - Workforce

1 Year or Less

Admerex Solutions, Inc.

Established in 2005
1001-5000 Employees

FPN Bldg. AS Fortuna Street, Bakilid, Mandaue City, Cebu

Total vacancies for this job title : 1

Posted On: May 06, 2021

Job ID: 379133

Details


Admerex Solutions, Inc. continues to be one of the key players in the BPO industry in the country. Driven by genuine concern for mutual success, our culture reflects a business that creates and extends opportunities.
 
It is with this wisdom that we establish one of the foundations of #TatakAdmerex. We hone our skills and provide experiences that are "best-in-class"Â? in results. Our happy workplace maintains a homelike relationship that stimulate our campaigns and our clients' growth. 
 
Admerex Offices:
  • Mandue City (Atlas Site)
    • FPN Bldg. AS Fortuna Street, Bakilid Mandaue City, Cebu
  • Cebu City (Aris Site)
    • 2nd Floor, Unit F, Centrum Building, Clavano, corner N Escario St, Cebu City, Cebu
  • Makati City (Alpha Site)
    • The Peak Tower, 107 L.P. Leviste Street, Makati, 1630 Metro Manila
  • Mandaluyong City (Astra Site)
    • G/F Alcar Building, 888 Epifanio de los Santos Ave, Mandaluyong, Metro Manila
  • Mandaluyong City (Alto Site)
    • 6th Floor, Citynet Central Building, Sultan Street corner EDSA Barangay, Mandaluyong, 1550 Metro Manila
DIALER SPECIALIST - WORKFORCE
 
Responsible for ensuring a consistent message among all delivery channels by creating and executing the outbound strategy which routes calls, auto dials, predictive and preview dials for agents and also covering the email, text and telephone, freeing them up to do the best at their jobs. This position play a vital role in the company's operations process Under the direction of the Workforce and Analytics Sr. Manager and Dialer Supervisor.
 
Typical Duties and Responsibilities
  • Perform daily uploads, downloads, and importing
  • Ensure and document outbound dialer activity
  • Analyze dialer-output data to identify potential problems and issues
  • Create and update dialing campaigns, filter, list strategies and reports
  • Monitor and adjust the performance of dialer systems
  • Works with operational leaders to recommend strategies
  • Develops, tests, and implements Outbound collections strategies across all delivery channel
  • Executes dialer campaigns via Telephone (Predictive, Preview, Virtual, Interactive IVR), Text, and E-mail
  • Provides project support by participating in all related aspects when related to customer communication
  • Supports all Dialer Operations functions
  • Performs other duties as assigned by management
Skills and Proficiencies
  • Knowledge and experience in using a dialer system
  • At least college degree, any field
  • Excellent oral and written communication skills
  • With working experience creating MS excel reports and templates
  • Basic statistics knowledge and ability to comprehend and analyze dialer-output data
  • Knowledge of auto-dialer operations and concepts
  • Understand database-design principles, data structures, and optimizations
  • Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment

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