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Quality Lead

₱36,000 - 45,000 per month

Managerial / Supervisory

With business certificates

Established in 2014
1001-5000 Employees

Cebu IT Park, Apas, Cebu City, Cebu

Total vacancies for this job title : 1

Posted On: May 10, 2021

Job ID: 379013

Details


We are looking for a Quality Lead to join our growing family.
 
Come home and start your #BeHappier journey with TDCX today!
 
Top reasons to work here:
  • Above-industry average salary
  • Group life insurance starting on Day 1
  • HMO benefits on Day 1 + one free dependent after 6 months
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
  • Coaches and develops Quality Officers
  • Partners with the appropriate department managers to deliver feedback regarding the customer interaction, including opportunities for improvement as well as providing direct feedback to the representatives
  • Acts as a resource and advisor to the training dept., through identifying training deficiencies, trends, gaps, and additional needs, through performing various forms of call monitoring
  • Has frequent communications with the Training department and Operations
  • Compiles daily, weekly and monthly monitoring reports
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Bachelor's/College Degree, any field
  • At least 3 years of working experience handling Quality Teams
  • Experience in working in a quality management role
  • Expertise with QA processes, definition documents and scoring guidelines
  • Experience coaching, inspiring and motivating others to meet goals and metrics
  • Strong Analytical skills; Able to tell a story with data and metrics

How to Apply


To apply, simply complete this form: https://bit.ly/TDCX-Cebu-Support.
 
Make sure to always check your email and keep your lines open after submitting your online application. We look forward to interviewing you soon.

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