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Amazon Virtual Assistant

1 Year or Less

Open to Work From Home

Seller Universe

Established in 2021
51-200 Employees

Home-based

Total vacancies for this job title : 5

Posted On: April 27, 2021

Job ID: 378347

Details


Only Apply if you are willing to work from 7am to 4pm Pacific (California TIme Zone) which is 10pm to 6am Manila Time.
 
We're looking for VAs with hands on experience in the Ecommerce space ie. Amazon, Shopify, eBay, etc.
 
Must have intermediate to advanced EXCEL skills (knowing how to do pivot tables and vlook ups to name a few will be given preferential consideration)
 
A strong understanding of business processes and requirements
 
Adept to Project management and can follow processes with an eye for improvements and efficiencies
 
Strong written and verbal communication skills
 
Ability to work independently with minimal guidance to meet corporate and team objectives
 
Proficient in MS Office, and cloud applications as Google Docs, Google Sheets and Presentations
 
Amazon work related experience is a plus: Day to day tasks
 
 New Item Setup
  • Creation of new listings in marketplaces on Amazon.
 Listing Optimization
  • Update and optimize listings across marketplaces including, but not limited to, detail page content, images, and backend keywords.
  • Execute content and asset uploads as well as merchandising enhancements to brand’s Amazon storefront.
  • Audit listings content and assets to ensure consistency in detail page and compliance with Amazon’s guidelines.
  • Create and submit A+ Content and ensure that they are reflecting correctly on the detail page.
 Amazon SEO
  • Harvest keywords with highest SEO value using third-party KW research tools and Amazon reports
  • Conduct accurate filtering and categorization to ensure proper targeting.
 Brand Governance
  • Submit required documents in order for the brand to be registered in Amazon Brand Registry.
  • Ensure unauthorized resellers and counterfeit products are reported and removed from the marketplaces including, but not limited to, Amazon, Walmart, and eBay, before risking the brand’s reputation and losing revenue to deceptive sellers.
 Escalation of Account Issues
  • Investigate and log cases with Amazon Support to fix issues related, but not limited, to listings/catalog, brand health, and account performance.
  • Respond to, manage, and resolve high-impact incidents and escalations around product involving, but not limited to, authenticity (counterfeit, trademark, copyright) issues and inventory-related concerns.
 Data Analysis
  • Extract, analyze, and understand various data sets related to the different areas of responsibility in the account.
 Sales Performance
  • Generate sales data across all Amazon marketplaces to assess performance.
  • Compare sales results from organic and sponsored activities.
 Market Research
  • Provide recommendations to improve content and creative assets based on competitor research and market trends.
 Buybox Monitoring
  • Monitor relevant listing metrics and variables including, but not limited to, inventory and pricing data, to increase chances of winning the buy box.
  • Process removal of unauthorized sellers linked to the detail page of the brand’s ASINs
 Account Health Monitoring
  • Monitor negative reviews and feedback regularly to verify if all cases are answered and appropriate actions have been done. Ensure that issues observed and encountered are communicated immediately to the client.
  • Request removal of negative feedback, especially Amazon-fulfilled orders, to maintain healthy account performance.
  • Respond to positive and negative reviews to increase customer engagement for good after-sales services and lessen the negative impact on potential customers.
  • Click helpful votes for positive reviews in order to push down negative ratings.
  • Appeal to A-Z Guarantee claims and provide needed information.
  • Respond to buyer messages within 24 hours.
  • Raise cases with Amazon Support for issues that are negatively affecting the account health.
  • Monitor and respond to Performance Notification emails.
 Inventory Management
  • Monitor overall inventory performance including, but not limited to, inventory replenishment, stranded inventory, excess inventory, and IPI score.
  • Ensure proper and accurate forecasting in order to avoid insufficient FBA inventory.
  • Monitor FBA shipments and ensure all shipped items have been received in Amazon Fulfillment Centers.
  • Investigate unfulfillable inventory and ensure that data presented is accurate.
  • Provide recommendations for FBA replenishment.
 Reconciliation and Reimbursement
  • Process reconciliation if any discrepancy has been found in the number of shipped items as compared to the units received in Amazon Fulfillment Centers.
  • Investigate and ensure FBA fees are accurate. Process reimbursements if any discrepancy has been found.
  • Process reimbursements related to goods damaged in the Amazon Warehouse.
  • Ad hoc tasks related to full account management in Amazon

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