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Client Service Associate (Social Media Account) - Temporary Work from Home

1 Year or Less

With business certificates

Established in 2014
1001-5000 Employees

San Antonio, Pasig, Metro Manila

Posted On: April 27, 2021

Job ID: 378346


Join TDCX! Apply today and be interviewed in the comforts of your home!
Are you a customer service rockstar who wants to be part of our team for one of the biggest social media platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience?
We are looking for a Client Service Associate to join our growing family. Come home and start your #Bemore journey with TDCX today!
Top reasons to work here:
  • Above-industry average salary
  • Internet & electricity allowance*
  • Monthly performance bonuses upon regularization (up to 30% of basic pay)
  • HMO benefits on Day 1 + one (1) free dependent after 6 months
  • Group life insurance starting on Day 1
  • 25% Night differential rate (higher than the industry average!) 
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
As a Client Service Associate, you will be working with our Social Media Account to deliver #happier customer experience through email/phone/chat.
You are also required to perform these job functions:
  • Provide post-sales customer service and/or troubleshooting support to the client's B2B customers
  • Support advertising customers and deliver consultative support
  • Perform data analysis to improve customer's advertising experience and ensure higher ROI
  • Gather client and partner feedback to enhance ad products and overall customer experience
Who are we looking for?
  • Completed at least 2 years in college
  • With at least 6 months of solid customer service or technical support experience in a voice account
  • Must have basic troubleshooting skills
  • Can support multiple concurrencies (email, phone, and chat)
  • Strong verbal and written English communication skills
  • Amenable to work in rotating shifts (morning, mid, & night shifts)
  • Can work from home and in Ortigas Center, Pasig City
  • With access to a quiet and secured room and at least 30 MBPS internet subscription
*Terms and conditions apply.

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