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Be our Web Consultant! Earn Competitive Salary+Allowances+ Bonuses! Apply Now!

1 Year or Less

With business certificates

Established in 2000
501-1000 Employees

11th Floor, PHILAM Building, Cebu Business Park, Luz, Cebu City, Cebu

Posted On: May 05, 2021

Job ID: 378033

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Details


Dreamscape Networks is Australia’s and Singapore’s #1 Domain and Website Hosting provider with a clear goal to be Australia’s and South East Asia’s #1 Online Solutions Provider. We are rapidly expanding into new high growth markets providing technology solutions to help our customers establish, build, maintain and grow their online presence.
 
VISION:

Providing simple, innovative and affordable online solutions that change lives
 
MISSION:
 
To help customers achieve their online goals by delivering innovative, user friendly and intuitive, technology driven solutions to become the worlds most trusted and affordable online solutions provider, all backed by Best in World service
 
CORE VALUES:
 
Dreamscape Networks’ five core values represent the principles and beliefs that have guided the company throughout the years. These values are reflected in employees’ decisions and actions every day.
  • Genuine – The Company believes that one of the most important lessons in life and business is the need to be authentic and honest.
  • Relentless – The Company is composed of a young and dynamic workforce with a high level of energy and motivation to work beyond the extra mile.
  • Passion – Dreamscape Networks operates with utmost passion and commitment to continuously serve its customers.
  • Excellence – The Company promotes a culture of excellent and commitment to continuously serve its customer.
  • Fun – Dreamscape Networks celebrates every successful milestone it achieves with togetherness as a company. It fosters a productive environment of working while having fun.
The Digital transformation is happening right now, so get on board!
 
Be our WEB CONSULTANT! Earn Competitive Salary+Allowances+ Bonuses! Apply Now!
 
Responsibilities:
  • Functions as the point person for clients, project team members, and other stakeholders, providing timely and accurate updates with regard to project statuses, milestones, and deliverables
  • Provides pre-project inquiry assistance and post-project assistance to customers
  • Creates and updates statement of work for our web design offerings based on customer requirements
  • Assists customers in purchasing the recommended product/service that they require
  • Works collaboratively with the Sales Team to on board and to integrate new clients and develops existing client relationships
  • Establishes rapport with clients by ensuring projects are delivered within scope, requirements, and schedule
  • Identifies issues with existing tools and processes, and suggests solutions in appropriate channels
  • Ensures all information are up to date by maintaining and updating statuses across all of our tools/systems
  • Communicates with the customer in the most understandable and composed manner and resolves promptly any issues raised by them
  • Develops a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
  • Helps with customer inquiries, logo and web projects through email, phone, online presentations or screen-share
  • Ensures the timely and successful delivery of our solutions according to customer needs and objectives
  • Keeps current clients satisfied and delivers exceptional client service on a day-to-day basis
  • Monitors and analyses customer’s usage of our product
  • Accommodates any ad hoc requests from clients and provides consultations when and where necessary
  • Answers customer queries on all Domains information
  • Assists clients on email set-up
  • Schedules appointments with clients to chase or complete contents for the website
  • Carries out all welcome calls for the website
  • Completes all hot transfer consultations from Sales team
  • Coordinates with clients from the start until completion of the website
Qualifications:
  • Must have at least completed 2 years in College, preferably in Marketing , Computer or Business related course
  • Must have at least one (1) year experience in project management or client facing role
  • Preferably with UK client experience
  • Preferably with Web Hosting, Web Designing, Software Development, marketing background
  • Must have deep understanding of design/architecture, gestalt principles and user psychology
  • Must have a thorough grasp of the entire product development process, from problemsolving to detailed UI, visual design and development
  • Must have a proven track record turning metrics and research findings into clear design changes that improves user experience
  • Must be comfortable working with Microsoft Office Suite
  • Must have excellent written and oral communication skills
  • Must have excellent time and project management skills
  • Must have the ability to work on tight deadlines
  • Preferably has experience creating workflows/process maps
 
For more information about our company, visit our website: www.dreamscapenetworks.com

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