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Team Leader (Healthcare) | Earn up to 30k

Managerial / Supervisory

With business certificates

Established in 2007
201-500 Employees

Eros Building, Dr. V. Locsin corner Real St. (near Police Station), Taclobo, Dumaguete City, Negros Oriental

Total vacancies for this job title : 1

Posted On: April 26, 2021

Job ID: 377993

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We are looking for Team Leader (Healthcare)
  • Responsible for supervising the performance and development of agents by monitoring agent's key metrics on a daily basis.
Team Management
  • Supervise day-to-day team performance and work assignments, including planning directing, supervising, evaluating workflow 
  • Manage service delivery metrics on daily basis - Conduct forecasting, capacity analysis/ planning, reporting key performance indicatorsE
  • Ensure PHI integrity, data security, and be able to address escalations as needed
  • Partner with function leaders/SMEs to determine AFIs and provide solutions
  • Coach and develop agents 
  • Manage employee attrition
  • Engage and recognize team members’ performance 
  • Contribute to discussions related to hiring, progressive discipline, and terminations 
  • Develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction 
Process Improvement
  • Conduct measures of continuous improvement and operation excellence in operations through LEAN and Six Sigma approach
  • Bachelor's Degree in Nursing
  • at least 2 years experience in the field of Healthcare, Service Delivery Management 
  • at least 2 years experience in People management Skillset - People management/team management 
  • Competent communication skills 
  • Proficient knowledge on US Healthcare, HIPAA, Revenue Cycle Management and relative business
  • Willing to work in Dumaguete

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