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Urgent Hiring for Senior Training and Quality Manager

Managerial / Supervisory

With business certificates

Established in 1997
5001-10,000 Employees

G/F Synergis IT Center, F. Cabahug Street, Mabolo, Cebu City, Cebu

Posted On: May 07, 2021

Job ID: 377982

Details


WHY YOU SHOULD JOIN SYKES
 
SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies.
 
That means that you get to work with the world’s biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:
  • Competitive salary, account-specific benefits and performance incentives
  • Night differential and night shift allowances
  • Paid sick and vacation leaves
  • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents
  • Life Insurance
  • Cool office spaces and employee-centric facilities
  • Accessible locations
  • Mentoring and development programs for career growth opportunities
  • Exclusive discounts in partner establishments
  • Company-sponsored interest clubs
  • Employee engagement activities
  • Volunteer programs
SYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!
 
*The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.
 
SYKES ASIA CEBU is urgently looking for
 
SENIOR TRAINING AND QUALITY MANAGER
 
Qualifications:
- 1year plus experience in a customer-facing role
- Minimum 1 year people management experience
- Must have background in designing training policies, programs and schedules based on training needs and processes
- Ability to effectively communicate action plans to improve quality of process
- Coordinates with Sykes Performance Management group such as Quality Assurance and Training Team for constant updates and offered training modules
- With negotiation and stakeholder management skills
- Evaluates & conducts interim and annual performance reviews
- With excellent verbal and written communication skills
- With exceptional listening and analytical skills
- Proficient in MS Office applications (Outlook, Word and Excel)

How to Apply


Apply now by sending your CV/resume to janetherese.partosa@sykes.com
 
Please indicate: Mynimo - Sr. Training and Quality Manager in the subject line.

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