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Technical Support Engineer - Tier 1 (L&R ENT)

₱25,000 - 30,000 per month

1 Year or Less

With business certificates

Established in 2014
51-200 Employees

9th Floor, MSY Tower, Pescadores Road, Cebu Business Park, Hipodromo, Cebu City, Cebu

Total vacancies for this job title : 3

Posted On: May 03, 2021

Job ID: 377945

Details


Supporting Enterprises is an innovative and contemporary Australian company which owns and operates a delivery center in the Philippines.
 
We partner predominantly with IT companies, marketing & creative design houses, BPOs, financial service institutions, engineering groups and other SME clients all over Australia and abroad to connect talent (YOU) with opportunities.
 
We are dedicated to providing our people with challenging long term career opportunities in a rewarding, safe, and supportive environment that embraces change and diversity.
 
Seeking for Technical Support Engineers. They are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc. or escalate concerns to a different department.
 
TECHNICAL SUPPORT ENGINEER - TIER 1 (L&R ENT)
 
Available to work in a shifting schedule
 
The salary offer starts at PHP 25,000 
 
Qualifications:
  • Minimum of six (6) months of technical support experience.
  • Excellent English verbal and written communication skills.
  • Must have hands-on experience with SQL.
  • Knowledgeable with HMTL and CSS.
  • Available to start immediately.
Responsibilities:
  • Provide first-level technical support and preliminary investigation for customer issues and service requests.
  • Manage and track customer issues.
  • Respond to customer inquiries via chat, email, and phone.
  • Document all technical inquiries, develop and review content for the knowledge base.

How to Apply


You may inquire through our Recruitment contact details:
SMART - 0919 064 4658 / 0919 064 4659 / 0919 064 4660

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