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Customer Service Representative

1 Year or Less

RapidVisa Inc.

With business certificates

Established in 2016
11-50 Employees

14th Floor, Cebu IT Tower 2, Cebu Business Park, Luz, Cebu City, Cebu

This Is an URGENT Job Vacancy

Posted On: April 22, 2021

Job ID: 377804

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We are RapidVisa Philippines Inc. – A Boundless Company
RapidVisa® is a leading pioneer in online immigration processing. We are proudly serving cross-cultural families since 2006 with their US immigration needs. Over 60,000 Successful Visa Applications, a 99.7% Approval Rate, and a 4-Hour Turnaround Time, make RapidVisa the most Trusted and most Reliable Family-Based Visa Filing Service In America.

We have sites in Las Vegas, USA, Manila and in CEBU!

Our new facility is located on the 14th Floor, Cebu IT Tower 2, Cebu Business Park Cebu City Philippines 6000.
Who You Are:
Are you a passionate Customer Support talent who wants to broaden your perspective, work with international colleagues and likes to take on new challenges of a growing start up company? 
We are hiring a Customer Support Representative who is passionate about offering exceptional service support to our partner clients.  You will thrive in this role if you are energized by finding solutions and be able to exceptionally walk through towards achieving their immigration journey a success. You act as a brand ambassador who is highly responsible in providing a high level of customer support!
  • Strong customer service background, preferably a year of BPO experience 
  • Strong written and verbal communication
  • Experience with a growing start up ecosystem and able to think outside the box customer service support  
  • Willing to do the detail work, but able to leverage software to do it for you. 
  • Passionate about our culture and matching people to maximize our technology.
At RVPI Boundless, we are breaking down the barriers of the immigration system.
This is a unique opportunity to take part in realizing our trusted clients dreams to be together, finally!
What You’ll Do:
  • Become well versed in our business, current processes and growth plans. 
  • Answer incoming customer calls, chats or emails regarding product problems, service questions and general inquiries;
  • Resolve issues and concerns in a timely and helpful manner with a view of driving excellent customer satisfaction to further increase customer loyalty and trustworthy relationships;
  • Ability to multi-task, prioritize, responds and manage time effectively to contribute to daily customer service operations successes;
  • Conduct proactive consultative needs analysis and provide best product recommendations to new and existing customers. 
  • Regularly maintain and update our customer database following every support service provided
  • Grow professionally — and we’re here to help. We want RVPI Boundless to be where employees can do the best work of their career.  Change at a fast-growing startup is inevitable, and we want you to be excited for what may come. 
What We Offer:

A dynamic workforce in an environment where you are bounded by the expert and elite talents in the online immigration services industry. You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.
Great company perks and benefits awaits you!
  • Attendance bonus
  • Performance-based salary increments
  • Competitive salary structure, plus allowances
  • Meaningful health insurance package
  • Statutory mandated benefits
  • Collaborative engagement sessions
The list continues….
Be part of our growing family!

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