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Customer Service Representative
1 Year or Less
With business certificates
14th Floor, Cebu IT Tower 2, Cebu Business Park, Luz, Cebu City, Cebu
This Is an URGENT Job Vacancy
Posted On: April 22, 2021
Job ID: 377804
We have sites in Las Vegas, USA, Manila and in CEBU!
Our new facility is located on the 14th Floor, Cebu IT Tower 2, Cebu Business Park Cebu City Philippines 6000.
- Strong customer service background, preferably a year of BPO experience
- Strong written and verbal communication
- Experience with a growing start up ecosystem and able to think outside the box customer service support
- Willing to do the detail work, but able to leverage software to do it for you.
- Passionate about our culture and matching people to maximize our technology.
- Become well versed in our business, current processes and growth plans.
- Answer incoming customer calls, chats or emails regarding product problems, service questions and general inquiries;
- Resolve issues and concerns in a timely and helpful manner with a view of driving excellent customer satisfaction to further increase customer loyalty and trustworthy relationships;
- Ability to multi-task, prioritize, responds and manage time effectively to contribute to daily customer service operations successes;
- Conduct proactive consultative needs analysis and provide best product recommendations to new and existing customers.
- Regularly maintain and update our customer database following every support service provided
- Grow professionally — and we’re here to help. We want RVPI Boundless to be where employees can do the best work of their career. Change at a fast-growing startup is inevitable, and we want you to be excited for what may come.
A dynamic workforce in an environment where you are bounded by the expert and elite talents in the online immigration services industry. You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.
- Attendance bonus
- Performance-based salary increments
- Competitive salary structure, plus allowances
- Meaningful health insurance package
- Statutory mandated benefits
- Collaborative engagement sessions