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Client Services Manager for a Dayshift Australian BPO Company

Managerial / Supervisory

With business certificates

Established in 2012
201-500 Employees

5th Floor Tech Tower Sumilon Corner, Camiguin Road, Cebu Business Park, Luz, Cebu City, Cebu

Total vacancies for this job title : 1

Posted On: May 10, 2021

Job ID: 377648

Details


We’re hiring for a Client Services Manager to join our growing company! This is for a fixed dayshift schedule, Saturdays, and Sundays off.

 

We are looking for a systematic Client Services Manager who will be responsible for developing strong relationships with customers both internal and external, to ensure business success. Someone who is detail-oriented and has had experience in being a Senior Manager with a proven ability to operate successfully in a client-facing environment would be a suitable candidate for the role.

 

Responsibilities:

  • Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to queries

  • Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met

  • Communicate and collaborate with the Management, and Support departments to improve performance and processes

  • Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals

  • Distribute performance reports and updates to clients on the progress/issues of their staff/teams

  • Bridge any awareness and knowledge gap of all the parties involved

  • Review, implement and manage the key performance indicators to ensure business growth

  • Take corrective actions necessary to make sure that the plans and goals remain on track

  • Work closely with Operations, Human Resource, Recruitment, IT to ensure capacity plans and delivery are in line with client’s expectations and financial obligations

  • Work with the Management to develop, implement, and manage staff career development plans

  • Assist with recruitment, including interview and calibration sessions (as needed)

  • Assist with the development/management of roster/scheduling - liaise with Management for any staffing concerns

Qualifications & Requirements:

  • Proven 2+ years of experience as a Client Services Specialist/Manager, Assistant Operations Manager, or a Senior Team Leader in a BPO setting or any similar roles

  • Excellent verbal and written English Communication Skills

  • Able to build strong relationships - both internal and external

  • Proven excellent coaching skills

  • Satisfactory Reporting and Analytics skills

  • Basic knowledge in Lean Continuous Improvement

  • Ability to take charge of solving difficult problems

  • Proactive and accountable

  • Excellent command of the MS Excel application and other reporting tools

  • Able to comprehend, analyze, and interpret operational performance data

  • Highly organized, able to multitask and manage a team of staff

Why work with Delonix Marketing Corporation?

  • Salary package with allowances & bonuses commensurate with experience

  • DAYTIME shifts, NO GRAVEYARD, and no rotating schedules

  • Legendary staff parties and social events (check our FB page)

  • We sent 30 staff to visit Australia for the year 2018 alone!

  • The company is established (7+ years in Cebu; 2+ years in Duma) and growing fast (currently 400+ staff)

  • Awesome Referral Bonus of 1K per month per referral

  • Christmas and New Year break

  • Long-term stable position for the right person

How to Apply


This is a Cebu-based vacancy, if you are currently residing in Cebu and/or its nearby cities, please complete these online steps and send over your resume via:

 

Application Form: http://bit.ly/applydelonix

Assessment Link: http://bit.ly/applydelonix2

 

NOTE: Only applicants who submit their resumes through the above links are scheduled for a Remote Initial Interview. So what are you waiting for? Apply now from the comforts of your home!

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