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IT Customer Voice Support | Php30,000 Joining Bonus*

No Experience

With business certificates

Established in 1989
5001-10,000 Employees

16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Apas, Cebu City, Cebu

Total vacancies for this job title : Over 10

Posted On: May 04, 2021

Job ID: 377612

Details


Get hired and enjoy a joining bonus when you become part of Accenture! We're offering up to Php30,000 joining bonus* to qualified applicants who will onboard for Service Desk Voice Support from April to June in Cebu and Manila. Plus, get a chance to win one of the 200 monthly passers of 500 worth of Lazada credits* and/or win Apple Gadget Bundle* if you offer accept this month!
 
Company Description
 
Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accentureâ's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
 
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients' challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
 
Responsibilities:
  • Provide technical support for resolution of customers' IT problems, incidents, issues, requests and queries
  • Liaise with other support teams as necessary to resolve customer requests or incidents
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Qualifications:
  • Graduate of any Bachelor's degree or undergraduate with 2 years of college education plus 6 months of relevant work experience
  • Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
  • Preferably With good knowledge and skills in IT
  • Interest in providing technical support and assistance to clients and end-users via call, chat and email
  • Excellent written and verbal English communication skills
Join our high-performing team and enjoy these benefits:
  • Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Company-sponsored trainings, upskilling, and certification
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
Terms and Condition apply*
 
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

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