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Team Leads - Healthcare Account (For Pooling)

2 to 4 Years

With business certificates

Established in 1989
5001-10,000 Employees

16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Apas, Cebu City, Cebu

Total vacancies for this job title : 5

Posted On: May 04, 2021

Job ID: 377611

Details


Team Leads - Healthcare Account (For Pooling)
 
Qualifications:
  • Graduate of any bachelor's degree
  • At least 2 years supervisory experience in a BPO industry preferrably in a healthcare or life insurance account
  • Must have experience in handling customer service teams, demand management and operations management
  • Must have experience in reports and analytics
  • Strong problem-solving, project management, multi-tasking, organizational, and leadership skills
  • Good English communication skills in both oral and written
  • Willing to work on a shifting schedule and on holidays as needed
Responsibilities:
  • Manage day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
  • Conduct RCA to identify drivers impacting performance
  • Work closely with Quality and Training team to improve team performance
  • Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
  • Provide and implements business-focused solutions in fulfillment of contractual obligations
Accenture's culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!  
 
Inclusion and diversity are fundamental to Accenture's culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
 
Who we are?
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
 
For more information about our company, visit our website: https://www.accenture.com/ph-en

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